Sales Manager

ASSISTANT SALES MANAGER / SALES MANAGER - FINE JEWELRY

Location: Santa Clara, CA | On-Site
Pay: $30-$35/hour + Bonus & Commission
Additional Pay: $300-$400/Month in Attendance & Meal Allowances
Bonus/Commission: Approximately $1,300-$1,800/Month
Schedule: Retail Schedule | Rotating Weekends & Holidays
Language Requirement: Fluent Mandarin, Cantonese & English

POSITION OVERVIEW

Our client, an internationally recognized fine jewelry company, is seeking an Assistant Sales Manager / Sales Manager to lead sales performance and customer experience at its Santa Clara location.

This role is ideal for an experienced retail leader with strong sales, clienteling, team-development, and luxury customer-service skills . Candidates with extensive jewelry retail management experience may be considered directly for the Sales Manager level.

WHAT YOU'LL DO
• Lead, coach, and motivate the branch sales team.
• Drive revenue through client development, merchandising, and promotions .
• Help the team achieve sales, operational, and financial KPIs.
• Build relationships with new and returning customers.
• Deliver a personalized, high-level customer experience.
• Resolve customer concerns professionally and effectively.
• Coach employees to improve individual and team sales performance.
• Support employee training, development, and performance management.
• Identify opportunities to improve workflows and operational efficiency.
• Maintain compliance with company policies, internal controls, and applicable retail regulations.
• Utilize POS systems and other business applications to support daily operations.

WHAT YOU'LL BRING
• Significant retail sales experience , with jewelry or luxury retail strongly preferred.
• Previous supervisory, leadership, or retail management experience.
• Fluency in Mandarin, Cantonese, and English required.
• Strong jewelry product, merchandising, and sales knowledge.
• Proven ability to motivate employees and improve sales performance.
• Strong clienteling, relationship-building, and customer-service skills.
• Ability to professionally handle escalated customer situations.
• Understanding of retail compliance, internal controls, and risk-management practices.
• Familiarity with POS systems and Microsoft Office.
• Ability to work rotating weekends and scheduled holidays .

COMPENSATION & BENEFITS
• $30-$35/hour , based on experience and position level.
• Approximately $300-$400 per month in attendance and meal allowances.
• Average bonus and commission of approximately $1,300-$1,800 per month , based on branch performance.
• Medical insurance.
• 401(k).
• Paid vacation and sick leave.
• Paid holidays.
• Birthday leave.

WHY JOIN?
• Leadership opportunity with an internationally established fine jewelry brand .
• Earn additional income through branch sales bonuses and commission.
• Work directly with luxury jewelry customers and develop long-term client relationships.
• Opportunity to lead, coach, and develop a high-performing retail sales team.
• Join a global organization recognized for craftsmanship, customer service, and fine jewelry.