General Manager

Job Overview As a General Manager, you’ll be responsible for leading our entire on‑site operation. You will effectively manage working relationships with all departments across the property in order to ensure that company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers. Responsibilities Provide management and leadership to assigned property and book of business. Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel. Act as liaison to ensure quality service is delivered, that Board expectations are met, and to assist in prompt response and resolution of questions/problems. Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met. Initiate contact with new residents. Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property. Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget. Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report. Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems. Qualifications 3+ years of experience in property operations, hospitality, or construction. Bachelor’s degree in business or related field. Certified and Licensed by the State of Florida for Community Association Management (CAM). Critical thinking, problem solving, judgement and decision‑making abilities are necessary. Proficiency in Microsoft Office, Outlook and Windows. Excellent organization, motivation, leadership, management, and interpersonal skills. Ability to work with sensitive and/or confidential information. Knowledge and ability to apply Florida Statutes and community documents. Physical Requirements Ability to lift up to 50 lbs following appropriate safety procedures. Must be able to stand, sit, walk, and occasionally climb. Ability to respond to emergencies in a timely manner. Ability to work in various environmental conditions (wind, heat, cold, rain, etc.). What We Offer As a full‑time exempt associate, you will be eligible for comprehensive benefits including your choice of multiple medical plans, dental, and vision. You’ll also receive time‑off benefits, paid holidays, and a 401(k) with company match. Occasional travel may be required to attend training and other company functions. Automated Employment Decision Tool (AEDT) Usage We may utilize an AEDT in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics. Job Qualifications and Characteristics Assessed The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations Candidates who require an alternative selection process or a reasonable accommodation, as defined under applicable disability laws, may make a request through our designated contact channel at View email address on click.appcast.io. Requesting Information About the AEDT - NYC Local Law 144 Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days. Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. #J-18808-Ljbffr