Field Service Technician - Hot Tubs & Swim Spas

Job DescriptionJob DescriptionEpic Hot Tubs & Swim Spas is seeking a dependable Field Service Technician to install, maintain, and repair hot tubs and swim spas throughout the Charlotte Metroarea.This role is ideal for someone with experience in mechanical repair, electrical troubleshooting, appliance repair, HVAC service, pool service, or field service technician work who enjoys hands-on work and solving technical problems.Our technicians work independently in the field diagnosing equipment, completing repairs, and helping customers enjoy their spa investment.Key Responsibilities Service & RepairDiagnose and repair hot tubs, swim spas, pumps, motors, heaters, and control systemsTroubleshoot mechanical, electrical, and plumbing systemsPerform scheduled service calls and preventative maintenanceIdentify and resolve equipment issues during service visitsOrder and track parts required for repairsDocument service work and communicate findings with the teamInstallation & SetupAssist with or complete hot tub and swim spa deliveries and installationsEnsure proper setup, startup, and operation of spa systemsTest equipment to confirm proper function after installationCustomer ServiceProvide friendly, professional service during customer visitsClearly explain repairs, maintenance needs, and equipment operationRepresent Epic Hot Tubs & Swim Spas professionally in the fieldVehicle & Equipment ManagementMaintain company service vehicle, tools, and equipmentTrack service inventory and materials needed for service callsAdditional ResponsibilitiesTest and maintain spa water chemistryParticipate in ongoing training and skill developmentFollow company safety and service proceduresQualifications RequiredValid driver’s licenseStrong mechanical troubleshooting and problem-solving skillsAbility to work independently in a field service environmentPositive attitude and strong customer service mindsetExperience That Transfers WellCandidates with experience in the following roles are encouraged to apply:Field Service TechnicianAppliance Repair TechnicianHVAC TechnicianPool Service TechnicianMaintenance TechnicianMechanical TechnicianElectrical TechnicianIndustrial Maintenance TechnicianEquipment Repair TechnicianPreferred (Not Required)Experience servicing pools, hot tubs, or swim spasCertified Pool Operator (CPO)Experience working with pumps, motors, heaters, plumbing, or control systemsForklift or warehouse experienceIf you enjoy hands-on work, solving problems, and helping customers enjoy their hot tubs and swim spas, we would love to hear from you. Apply today to join the Epic team.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfessional development assistanceRetirement planVision insurance