Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Service Desk Agent

$19 - $20 per hour

Integrated Resources

Pay: $19 to $20 hourly
Duration: 5 months, possibility of extension

Schedule:
  • Hours: Monday-Friday, 8:00 AM - 5:00 PM, or multiple shifts based on business needs.
  • Overtime is not anticipated.
  • In-office and/or hybrid position. Hybrid schedule requires working onsite 3 days per week and remotely 2 days per week, with the schedule determined by the client's team.
Job Description:
Product/Purpose of Position
Provide support for authorized IT devices used for business in connection with client's IT platforms, resources, services, and systems. Serve as part of the Service Desk (SD) team, acting as the single point of contact for the user community by providing timely troubleshooting and resolution of common issues and requests or routing tickets to specialized support teams. Support channels include phone, chat, walk-up, and ticketing.

Responsibilities
  • Respond courteously and promptly to user phone calls, live chats, incoming tickets, and other assigned service channels.
  • Use ServiceNow to manage tickets throughout their lifecycle.
  • Contribute toward meeting or exceeding Service Desk metrics, Clients, and goals.
  • Follow client's IT policies and documented processes, including Incident Management, Request Fulfillment, and Knowledge Management.
  • Utilize Knowledge Base (KB) articles to analyze, troubleshoot, resolve, or route technical incidents and requests. Provide feedback to improve KB articles.
  • Interact with vendor technical support to ensure effective resolution of third-party services.
  • Maintain tickets according to established processes and SLAs, including timely documentation of troubleshooting activities and communications with users, vendors, and IT teams.
  • Proactively communicate with end users via phone, chat, and email to manage expectations.
  • Perform customer scheduling and follow-ups.
  • Monitor the ticket queue and action or route tickets as needed.
  • Inform leadership of broader issues impacting users or the team.
  • Collaborate with teammates to share information and knowledge.
  • Complete all administrative requirements on time.
  • Answer, respond to, and route corporate calls as needed.

Education Requirements

Preferred
  • Associate degree in IT or a related professional certification.
Minimum Required
  • High School Diploma or GED.
Work Experience
  • Minimum of 2 years of IT Help Desk or Service Desk experience.
Required Skills
  • Strong time management skills with the ability to multitask, meet schedules, and work effectively in a fast-paced environment.
  • Customer service experience, preferably in a call center environment.
  • Strong work ethic, attention to detail, and positive attitude.
  • Self-starter with the ability to work effectively in a team environment.
  • Strong technical skills, including knowledge of computers and mobile devices.
  • Excellent organizational and planning skills with the ability to manage changing priorities.
  • Strong interpersonal, communication, empathy, and patience skills.
  • Fluent in English with the ability to read, write, and comprehend.
Desired Skills
  • Microsoft applications, including Windows 11, Microsoft 365, and Teams.
  • ServiceNow or similar ticket management tool.
  • Call management software such as Finesse or similar.
  • Knowledge base utilization.
  • Microsoft Azure.
  • Active Directory administration.
  • Outlook troubleshooting, including mail file size and .OST data files.
  • Windows troubleshooting, including display, printing, and connectivity issues.
  • Configuration and deployment of corporate mobile devices.
  • Cisco VPN and Pulse client troubleshooting.
  • Citrix connectivity support.
  • Symantec Endpoint Protection remediation.
  • LogMeIn or similar remote support tools.
  • MEClient software deployment.
  • Asset management.
  • Microsoft Edge and Google Chrome support.
  • Adobe software installation and configuration.
  • Printer and driver installation/troubleshooting.
  • Quality and documentation experience.
Travel
  • 0-10% travel required to the Solutions Bar location within Corning Valley when scheduled.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Service Desk Agent in Painted Post, NY vacancy
  •  ...Service Desk Agent Client is seeking a Service Desk Agent to provide frontline IT support for authorized business devices, IT platforms, services, systems, and user requests. This role serves as a single point of contact for the user community through phone, chat,... 
    Suggested
    Work at office
    Local area
    Remote work
    Monday to Friday
    Shift work
    2 days per week
    3 days per week

    NESCO Inc

    Painted Post, NY
    5 days ago
  •  ...supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident...  ...on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet... 
    Suggested
    Apprenticeship
    Worldwide
    Shift work

    U.S. Navy

    Corning, NY
    19 hours ago
  • Data Analyst IIThe Data Analyst will support a key innovation program by ensuring the effective collection, management, analysis, and visualization of data generated from the program. This role is responsible for maintaining high standards of data quality, developing actionable...
    Suggested

    DivIHN Integration

    Corning, NY
    3 days ago
  •  ...firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every... 
    Suggested
    Work at office
    Immediate start

    Careers Integrated Resources Inc

    Corning, NY
    3 days ago
  • $36 per hour

     ...responsible for entering, updating, and validating product and supply chain master data while meeting defined process standards and service level expectations. The role is a strong fit for someone who is detail-oriented, process-driven, and motivated by keeping... 
    Suggested
    Hourly pay

    Integrated Resources

    Corning, NY
    4 days ago
  • CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Data Analyst 2. Type: Contract Job Title: Data Analyst 2 Location: Corning, NY Candidates must be able to commute and work onsite in Corning, NY Pay Rate: Based...
    Contract work
    Local area

    CTG, Inc.

    Corning, NY
    3 days ago
  • IT Data Analyst In this role you will be a key member in the newly formed Applied Advanced Analytics team. The successful candidate will collaborate with data scientist and engineers to implement sophisticated systems and techniques to uncover hidden value in our data...

    Integrated Resources

    Corning, NY
    3 days ago
  • $81.89k - $112.6k

    Business Development AnalystConduct market research and competitive analysis to support identification of new business opportunities. Assist in evaluating target markets, customers, and applications within Critical Materials. Support development of business cases, presentations...
    Full time

    Corning Incorporated

    Corning, NY
    3 days ago
  • $23.58 - $28.58 per hour

    job summary: ABOUT THE ROLE Join our team supporting a cutting-edge innovation program within an industry-leading technology and materials science environment. In this role, you will play a central part in capturing, analyzing, and visualizing program data, transforming...
    Hourly pay
    Contract work
    Temporary work
    Work experience placement
    Corning, NY
    14 days ago
  • $94.19k - $129.51k

     ...The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based... 
    Full time
    Shift work

    Corning

    Corning, NY
    14 days ago
  •  ...ERP systems, including materials, BOMs, routings, and related records Complete data transactions accurately and within defined service level expectations Support new part setup activities and maintain required transaction accuracy and timeliness Perform mass data... 

    ICONMA

    Corning, NY
    2 days ago
  • $23.58 - $28.58 per hour

    Join Our TeamSupport a cutting-edge innovation program within an industry-leading technology and materials science environment. In this role, you will play a central part in capturing, analyzing, and visualizing program data, transforming complex datasets into actionable...
    Hourly pay

    Randstad

    Corning, NY
    3 days ago
  •  ...Benefits OfferedAbout Keystone Clearwater SolutionsKeystone Clearwater Solutions delivers engineered water and wastewater management services for the oil and gas, municipal, construction, and industrial sectors across the Eastern and Southern U.S. With expertise in water... 
    Temporary work
    Local area
    Shift work
    Night shift

    Keystone Clearwater Solutions

    Corning, NY
    3 days ago
  • $17 - $18 per hour

    Field Technician - Oil & Gas Operations/Water Operations Department: Water Transfer Employment Type: Full Time Location: Corning, NY Compensation: $17.00 - $18.00 / hour Description As a Field Technician - Water Operations, you'll be hands-on in ...
    Weekly pay
    Full time
    Shift work
    Night shift

    Keystone Clearwater Solutions

    Corning, NY
    3 days ago
  • $94.19k - $129.51k

     ...The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based... 
    Full time
    Temporary work

    Corning Incorporated

    Corning, NY
    3 days ago
  • $17.5 - $18.5 per hour

     ...-hands and pricing for our customers. Direct customer interaction is frequently required for some positions and excellent customer service skills are required. The Freight/Receiving positions may include Freight Team Associate, Freight Team Lead, Receiving Associate and... 

    Home Depot

    Painted Post, NY
    2 days ago
  • $95.99k - $131.99k

     ...Corning's total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company... 
    Full time
    Contract work
    Work at office

    Corning Incorporated

    Corning, NY
    3 days ago
  •  ...public speaking and education in school, campus, community and professional settings. The Specialist covers the Survivor Support Services (SSS) 24/7 hotline, including mandatory after‑hours on‑call time. Flexibility in work schedule is essential; some evenings, weekends... 
    Temporary work
    Work at office
    Immediate start
    Flexible hours
    Afternoon shift

    ppgny

    Corning, NY
    3 days ago
  • $16.25 - $17.25 per hour

     ...Front End Specialist assists customers and helps to maintain the store appearance. They are responsible for all aspects of customer service, merchandising, and store maintenance, with primary focus on the front end of store operations.Primary Responsibilities:Greet and... 
    Hourly pay
    Minimum wage
    Full time
    Part time
    Weekend work
    Afternoon shift

    Ollie's Bargain Outlet, Inc.

    Painted Post, NY
    1 day ago
  • $26.5 - $32 per hour

     ...points. Technicians are scheduled on weekend rotations. Advancement & Training Opportunities: Yes, after one year of satisfactory service, technicians may be eligible for additional training opportunities such as PLC, FANUC, panel automated shelving, additional electrical... 
    Hourly pay
    Temporary work
    Local area
    Immediate start
    Night shift

    Adaptec Solutions LLC

    Painted Post, NY
    1 day ago
  • $83.2k - $115k

     ...federal law. About WSP WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction... 
    Work at office
    Local area
    Visa sponsorship
    Work visa
    Flexible hours

    WSP

    Corning, NY
    3 days ago
  • $76.31k - $104.93k

     ...talent management system that delivers a workforce that is Corning's competitive differentiator in the global marketplace. HR provides service offerings that align solutions to business challenges by ensuring the programs are Effective, Efficient, Global, Scaleable, and... 
    Full time
    Temporary work
    Relocation

    Corning Incorporated

    Corning, NY
    3 days ago
  • $17.51 - $20.08 per hour

     ...depending on related experience)Nature of Work: The Employment Specialist is responsible to assist the person receiving employment services by providing allowable services specific to their employment program and habilitation plan/treatment plan/goals, including, but... 
    Hourly pay
    Self employment

    Pathways

    Corning, NY
    2 days ago
  • $15 - $16 per hour

     ...Corporate Events is a team of event professionals who use strategic project management and solutions‑oriented customer service to plan best‑in‑class events that support the company’s key initiatives and corporate calendar. The primary responsibility of the Corporate Events... 
    Contract work
    Work at office

    Elevait Solutions

    Corning, NY
    3 days ago
  • $70k - $75k

    Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are...
    Full time
    Temporary work

    QuEST Global

    Painted Post, NY
    2 days ago
  • $17.1 - $24.64 per hour

    A major healthcare provider is seeking a Registration Clerk responsible for patient demographic and insurance information collection. The role includes scheduling, registration, and guiding patients through the admission process. Candidates should have an associate degree...
    Hourly pay
    Full time
    Work at office

    Guthrie

    Corning, NY
    3 days ago
  •  ...interaction, troubleshoot and resolve member questions, perform a variety of financial transactions, and educate members on products and services that best meet their financial needs. Essential Job Duties Maintain appropriate knowledge of core systems and CCU's products and... 
    Work experience placement
    Flexible hours

    Corning Credit Union

    Corning, NY
    2 days ago
  • Job Description Job Description The Automobile Technician will perform diagnostics and repairs primarily on passenger vehicles and light trucks, focusing on but not limited to suspension and braking systems. This role requires both independent work and collaboration...
    Weekday work

    Kapral tire & auto LLC

    Corning, NY
    a month ago
  • $17.34 - $23.96 per hour

    A healthcare organization is seeking a Patient Service Specialist to provide operational front office support. The candidate will be responsible for greeting patients, scheduling appointments, and ensuring accurate patient information and insurance verification. The role... 
    Hourly pay
    Full time
    Work at office

    Guthrie

    Corning, NY
    1 day ago
  • Fiber Optic Technician Seeking hands-on Fiber Optic Technicians to support MTP/MMC connector and trunk repair projects in data centers. This role involves testing, troubleshooting, and repairing fiber infrastructure alongside client engineering teams. This is a travel...
    Weekend work

    Talent Software Services

    Corning, NY
    1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Service Desk Agent. Be the first to apply!