After Sales Service

Job Description

Responsibilities:

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1. Manage daily after-sales cases. Coordinate and track equipment handover, repair, maintenance, project technical support and service marketing. Ensure full case closure and improve customer experience.
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2. Attend systematic pre-job training in China upon onboarding. Master product structure, commissioning procedures, repair techniques and maintenance specifications as well as internal business workflows.
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3. After passing training assessment, take long-term overseas assignment. Own end-to-end local after-sales service, technical support and customer relationship management in assigned region, and resolve customer equipment & service issues in a timely manner.
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Job Requirements：

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1. Education & Major: Bachelor’s degree or above, major in Mechatronics, Refrigeration or related fields with solid professional knowledge.
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2. Experience: Hands-on after-sales service experience in relevant industries, familiar with equipment repair, maintenance and commissioning processes.
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3. Language: Fluent English (listening, speaking, reading & writing), capable of independent customer communication overseas.
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4. Preferred: Hold US EDA visa / US work visa / US green card.
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一、岗位职责

1、负责日常售后案件处理工作，统筹跟进 交机、设备维修、设备保养、项目技术支持、服务营销 等各类售后案件，保障售后工作高效闭环，提升客户服务体验。

2、入职后先参与国内系统化岗前培训，熟练掌握公司产品结构、调试流程、售后维修、保养规范等核心专业技能及业务流程。

3、培训考核通过后，长期外派海外驻场，全权负责指定区域内的产品售后、技术支持、客户维护等全流程服务工作，及时解决客户设备使用及售后相关问题。

二、任职要求

1、学历专业：本科及以上学历，机电、制冷等相关专业，专业基础扎实。

2、工作经验：具备相关行业售后服务工作经验，熟悉设备售后维修、保养、调试相关工作流程。

3、语言能力：英语听说读写流利，能独立开展海外英文对接工作。

4、优先条件：有美国EDA签证/美国工签/美国绿卡。