Service Desk Analyst
$29 per hourUS Tech Solutions
$29 per hour
White plains- Westchester, NY
Contract
Duration 12 Months Contract
Job Summary
The Service Desk Analyst provides frontline technical support to end users by handling help desk requests through phone and email. This role is responsible for troubleshooting hardware, software, connectivity, and application issues while ensuring excellent customer service and timely issue resolution.
Key Responsibilities
Respond to help desk requests and incidents via phone and email in a professional manner
Create, update, and resolve tickets using the Footprints ticketing system
Provide remote desktop support and troubleshoot end-user issues
Perform password resets and resolve VPN connectivity issues
Install, configure, and upgrade desktop software and applications
Troubleshoot desktops, laptops, printers, and network connectivity problems
Support RSA Key Fobs, Iron Key devices, video conference setup, and software installations
Escalate unresolved issues to appropriate IT support teams
Assist with support for enterprise and departmental applications
Required Skills
4+ years of Service Desk or IT Support experience
Strong remote phone support and troubleshooting experience
Excellent written, verbal, and interpersonal communication skills
Ability to work independently with minimal supervision
Experience supporting Windows 10 and Microsoft Office/O365
Knowledge of MS Outlook, Intune, Webmail, and Cisco Jabber
Experience with Active Directory, Active Roles, and Quest Password Manager
Familiarity with SAP and Maximo password resets
Strong troubleshooting skills for desktops, laptops, printers, tablets, and mobile devices
Education
Associate degree in Information Systems required
Bachelor’s degree preferred
Location: Hybrid (3 days onsite & 2 days remote - White Plains NY 10601)
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.
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