WAN Network Administrator

The WAN Network Administrator helps support the smooth functioning of hardware, software, peripherals, and other devices related to the company's network infrastructure. An incumbent designs and configures the company's telecommunication infrastructure. Tasks are multiple and varied and are performed within the scope of general company policies, procedures and objectives. Independent judgment is used in adapting broad guidelines to achieve desired results. Exceptions to policy and procedures are referred to the supervisor. This position communicates frequently with peers, managers and executives throughout the organization. This position is distinguished from the WAN Network Administrator Level I in that it provides second level tier 2 LAN/WAN/Telecom support as opposed to tier 1; the position is involved in the design of the telecommunications network infrastructure; and independently develops network policies, procedures and protocols. The incumbent may train others. Qualifications Education A High School diploma, GED or equivalent, with some post-secondary education. Experience Five (5) years of network administration experience including work with Microsoft products including Windows 7, MS Office, MS Visio; Cisco IOS, Cisco CallManager, Cisco/Network routers, switches and gateways. TCP/IP protocol, telecom circuits; firewall/security technologies. VoIP solutions, Spanning Tree Protocol and VLAN trunking; or any equivalent combination of directly related education and experience. Preferred Expert knowledge of Cisco/Network routers, switches, gateways, TCP/IP protocol, LAN/WAN infrastructure and routing, EIGRP and BGP Protocols, VoIP, Video and Voice Compression Protocols (H.323, H.264, etc.), SIP, MPLS and other WAN communication protocols. Expert knowledge of Solarwinds, and SCOM monitoring software, WAN analyzer software and packet analyzer software. Expert knowledge of Firewall and security technologies using VPN, NAC, LAN/WAN infrastructure and routing, Cisco switches, routers, gatekeepers and gateways. Knowledge of telecom circuits such as DS1, T1s and PRIs. Knowledge of network troubleshooting techniques and protocols. Relentless attention to detail and commitment to follow up. Excellent active listening skills; ability to research complex problems and "think outside the box" to troubleshoot an issue. Ability to exercise significant patience and diligence when establishing rapport with users who may be unfamiliar with the more technical aspects of their technology. Exceptional organizational and time-management skills to accomplish a high volume of competing work assignments and routine duties within established deadlines. Ability to respond appropriately and work effectively in highly stressful situations, including, but not limited to, dealing with angry or upset employees, accomplishing work within tight deadlines or working long hours, and/or communicating unpopular or complex policies or procedures. Ability to travel away from the primary office location. Ability to communicate effectively, both orally and in writing, with all staff levels. Ability to operate competently common office equipment including, but not limited to, computer, fax, copier and telephone system. Additional Information This position requires a moderate level of exertion and is required to lift, carry, push or pull 20 to 50 pounds of force occasionally and/or 10-25 pounds of force frequently. This position continuously sits and fingers (keyboarding); frequently talks, hears, sees and operates controls with hands; and occasionally stands, walks, climbs stairs, feels (touch) and bends/stoops. Must pass background check and employment history review. Professional conduct, presentation, language and attire is required at all times. Responsibilities Evaluate, design, analyze and maintain all transport and telecommunications systems for new and existing sites. Analyze symptoms for accurate isolation of customer and network problems. Help select, develop support, and implement network standards, processes and security to maintain corporate standards and industry best practices. Support installation of development and test infrastructure for internal department testing and research. Provide second level tier 2 LAN/WAN/Telecom support to troubleshoot end user connectivity problems of all complexity, often requiring in-depth examination and extensive research. Troubleshoot potential security issues to the supervisor. Build a positive and responsive rapport with management, employees and vendors. Receive and timely process or respond to verbal and written requests. Use standard office equipment such as telephones, computers, copiers and fax machines. EEO Statement All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Link Technologies