Admissions Navigator

Department: Admission and Financial Services Reports To: Campus Director Recruitment Type: External/Internal Requisition ID: req6931 Employment Type: Full-Time Support Staff Union Position: Union Work Schedule: Monday - Friday 8:30 - 5:00Evenings and weekends as needed Number of Openings: 1 Job Description The Admissions Navigator’s primary responsibility is to participate in the planning, coordination and implementation of admissions activities designed to convert applicants to enrolled students. This role will provide direct and proactive outreach to students to provide a personalized experience, including developing a financial plan, placement options, basic orientation to the college and overall, connecting students with resources, such as referral to Counselor, preparing them for registration and performing the necessary data tracking to ensure the success of enrollment management initiatives. Essential Functions Provides proactive outreach to students regarding various aspects of the enrollment and onboarding process, including, but not limited to, academic program information, placement information, financial planning, and career/transfer resources. Conducts individual and/or group navigation sessions to assess students' needs to convert admitted student to enrolled students. Tracks student interactions and enrollment steps using the College’s customer relationship management (CRM) system. Provides prompt responses to students on chat, phone, two-way texting platforms, email, etc., to support onboarding and conversion of prospective students. Conducts workshops, seminars, and presentations for admitted students and parents to educate them about the Tri-C admissions process. Collaborates with the College’s recruitment team and supports new and returning student events. Collaborates with the various enrollment management areas to ensure seamless submission of paperwork/form processing for applied students. Collaborates with Enrollment Management to ensure that all new student communications and websites are accurate and up to date. Collaborates with campus teams to host applicant enrollment events, including but not limited to college-wide Enrollment Express events. Collaborates with college wide recruitment team to provide support during recruitment events such as campus visits/tours and open house events. Provides reports and data that give an accurate portrait of caseload progress for each term, part of the term, each semester and annually. Participates in college-wide committees related to the college's mission and its division. Makes recommendations to enrollment management regarding recruitment, admission information and other special situations to enhance the student admissions experience. Maintains current knowledge of college programs, college policy, financial planning, and transfer and career resources. Performs other duties as assigned. Required Qualifications Education and Experience/Training Bachelor's degree in education, higher education, or a related field Two years of college admissions and/or direct college recruitment experience Knowledge, Skills and Abilities Excellent verbal and written communication skills Experience working in a setting with individuals from various backgrounds. Knowledge of college admissions processes, including understanding application requirements, financial aid and scholarships, payment placement, etc. Strong interpersonal and communication skills to effectively interact with students, parents, and colleagues. Ability to guide and support students from varying backgrounds and with different academic goals. Excellent organizational and time-management skills to handle multiple tasks and meet deadlines. Familiarity with college and career assessment tools and college databases and resources. Understanding of student development theories and admission strategies to support applicant conversion. Ethical and confidential handling of student information and records. Competencies Critical Competencies Service Focus Communication Very Important Competencies Quality of Work Important Competencies Preferred Qualifications Education and Experience/Training Master’s Degree in higher education, or related field Physical Demands / Working Conditions The work is performed in a normal, professional office environment. The work area is adequately lighted, heated and ventilated. Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there may be some walking; standing; bending; carrying of light items such as papers, files, pamphlets, books, etc.; Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 10. Full-time(1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions. Target Hiring Rate: Minimum salary $59,022/annually Special Note: If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure. Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen. Equal Opportunity Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified workforce. Cuyahoga Community College is an equal employment/educational opportunity institution. #J-18808-Ljbffr Cuyahoga Community College