VP of Customer Success

10x Erp

Eastern, KY

VP of Customer SuccessCustomer SuccessRemote (US)Full-time### The RoleWe're hiring a VP of Customer Success to own everything that happens after a client signs with us: onboarding and launch, data migration, and the support and engagement that follow for as long as they're a client. Our COO runs Customer Success today, and you'll be taking it over.You'll sit on our leadership team, but at our size it's a working seat. You'll build the team and the process, and you'll also be on the escalations, the client calls and the site visits yourself. There's no layer of managers between you and the work, and there won't be for a while. The people who do this job best never fully stop doing it.You'll own a number: how many clients we launch each month, and how well each launch goes. Four a month is the current pace, and it will grow over time. The harder half of the job is hitting it while the clients already running on 10X ERP feel better looked after, not worse. How fast we can launch clients well decides how fast this company grows, so you'll have the authority and the budget to build the team that does it.Three teams report to you, and they're growing. Onboarding Specialists take a client from the sales handover through kickoff, discovery, training and launch. Data Migration Specialists get the client's data out of the legacy system, map it, prove it's right, and pull it one last time at launch. Client Engagement Specialists pick the client up at launch and stay with them, handling support, keeping in regular touch with key accounts, and helping clients put add-ons like B2B e-commerce and EDI to work.### The Product10X ERP is a modern, cloud-native ERP for small and mid-market distributors. Clients run their whole operation on it and add tools as they grow: B2B e-commerce, EDI, Avalara, HubSpot and 10X Insights. Nearly every client comes to us from a legacy system that was never built to let anyone leave, so getting a client onto 10X ERP takes as much craft as building it. Once distributors move to 10X ERP, they stay for years.### What You Will Own* **Launch throughput.** The plan, staffing and sequencing behind every launch, and how long each one takes. The sales handover, kickoff, discovery and training should be written down and repeatable, not carried in a few people's heads.* **Client fit and scope.** You'll work with sales on which clients are a good fit and what each one needs before they sign, then hold the line on scope after they do. Custom work gets quoted, approved and delivered as professional services, not quietly absorbed into a launch.* **Data migration.** How good it is and how fast it goes, and agreeing with engineering on where their migration code ends and your team's work begins.* **Life after launch.** The support queue, account reviews and the health of every live client, and making sure what you learn there reaches product and engineering.* **Growth inside the client base.** Revenue from existing clients that grows every year as they get more out of the platform, through add-ons, professional services and more of their people on 10X ERP.* **The team.** Hiring, developing and leading all three groups.### How We RunWe're self-funded, with no investors and no board, and we run on EOS. You'll hold the Customer Success seat on the accountability chart, set quarterly Rocks, join the weekly Level 10, and build the scorecard your team runs on: launches a month, time from kickoff to launch, support response times and client health. If you've worked in EOS before, all of this will feel familiar. If you haven't, what matters is that you want to work this way, with clear numbers, clear owners, and issues that get solved instead of carried from week to week.### Who You AreTwo things matter most, and the closer you are to both, the stronger the fit.* **You've led a customer success, implementation or professional services organization** at a B2B software company. You built a team rather than worked a queue, owned a number in front of the rest of leadership, and put in process that held up once you stopped watching it.* **You know ERP, distribution, or ideally both.** You've been through ERP implementations from the inside, best of all from the client's side of the table and not only the vendor's, and you understand how a distributor really runs: inventory, purchasing, the warehouse and the accounting behind it all. Our clients run their entire business on this product, and you'll need real credibility with them to lead that conversation.Neither is a hard requirement. If you're exceptional but light on one, apply anyway and make your case in the video. We'd rather hear it than miss you.We're also looking for:* Someone who has scaled implementations before, taking a team from a handful of projects a quarter to several a month without quality slipping, and can walk us through how.* Someone hands-on because they like it, not because they have to be, who could still do every job on the team well enough to teach it.* Someone steady under pressure and direct about problems, who can calm a frustrated client, say plainly what went wrong, and keep the team level while doing it.* Someone comfortable with AI-assisted work who wants to lead how the team uses it, not just put up with it.### Details* Full-time, fully remote, US-based* Regular travel to client sites, and to our Houston, TX headquarters to meet with the leadership team* Overlap with US Central Time (CT) during business hours* Reports to our COO, and works closely with our CEO, VP of Engineering and sales team* Competitive compensation and benefits, including health insurance* Target start: as soon as possible### How to ApplyTo be considered, please record a quick Loom video (60 seconds or less) introducing yourself, your relevant experience, and why you're interested in this role. Paste the link in the \"Loom Video URL\" field below. Applications without a video will not be reviewed.No formal script needed. Just be yourself. We want to see who we'd be working with.
J-18808-Ljbffr 10x Erp

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the VP of Customer Success in Eastern, KY vacancy

VP of Customer Success
$500 per month
...sizes. GC AI has doubled ARR in six months. We won #1 Highest Customer Satisfaction at the 2026 SaaS Awards. Our investors include... ..., and attention to detail. About the Role As our VP of Customer Success & Support, you will lead GC AI's post-sale organization end...
Suggested
Permanent employment
Full time
Currently hiring
Work at office
Immediate start
Home office
Relocation package
Shift work
General Counsel AI, Inc.
Eastern, KY
3 days ago
VP, Customer Success
$187.1k - $256.9k
...market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only... ...Seismichere (Opens in a new tab) . Overview: AsVPof Customer Success, you will leadstrategic initiatives acrossSeismic’sCustomer Success...
Suggested
Worldwide
Seismic
Eastern, KY
1 day ago
Vice President of Supply Chain
...largest distributors of food service equipment and supplies, positioning us to better serve our customers, expand our product and service offerings, and ensure customer success. Our company encompasses Hubert and Central Restaurant Product. TAKKT Foodservices operates as...
Suggested
Full time
Hubert Company
Eastern, KY
2 days ago
Vice President, Customer Success
$205.2k - $328.32k
...with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced,... ...company where you matter. Your Impact As Vice President of Customer Success at Axon, you will lead one of the most important teams in our...
Suggested
Work experience placement
SHPE Houston
Eastern, KY
4 days ago
Senior Project Executive
..., and committed to delivering excellence. Our culture is grounded in three core principles: Employee Success investing in our people and their growth Customer Success delivering reliable, high-quality solutions Financial Strength operating with discipline and...
Suggested
For contractors
Thermo Systems
Eastern, KY
4 days ago
Principal Product Manager
...leading public cloud platform. This is a highly visible role at the intersection of product, engineering, sales, marketing, customer success, and cloud-partner teams. The successful candidate will help translate a differentiated cloud storage service into clear...
NetApp
Eastern, KY
23 hours ago
VP of People
$250k - $300k
..., and operational backbone. Requirements The must-haves Significant experience leading a People function at senior level (VP, CPO, or equivalent). You bring real depth across the people discipline. That foundation is essential, but what sets you apart is the...
Currently hiring
Work at office
Immediate start
2 days per week
Orbital.
Eastern, KY
23 hours ago
VP of People
$325k
...welcome. Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an... ...as a work-from-home day. We're looking for: A VP of People to own and scale our people function during a...
Full time
Work at office
Work from home
CryptoproNetwork
Eastern, KY
4 days ago
VP of People
...About the Role The VP of People will lead and scale Nitra's people function during a critical growth phase. Key Responsibilities Own and scale the company’s People strategy across hiring, onboarding, performance management, and employee experience Partner closely with...
Rocketlist
Eastern, KY
23 hours ago
Principal Product Manager
$225k - $250k
...Product Job Description About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners...
Full time
Work experience placement
Remote work
Webhosting.net
Eastern, KY
3 days ago
Vice President, Account Director
$155k - $185k
...Understands product clinical data, competitive landscape, and customer insights to provide strategic value ~7-10 years’ advertising... ...biopharmaceutical solutions organization builtto accelerate customer success. We translate unique clinical, medical affairs and...
Agency work
Local area
Remote work
Flexible hours
Syneos Health Inc
Eastern, KY
4 days ago
VP, Enterprise Data
$177.83k - $308.23k
## VP, Enterprise DataApply: Dallas, TX- HQ: Full time: Posted Yesterday: R5271**Who We Are**Invitation Homes is a fast-paced, evolving... ..., innovation, and servant leadership; drive career development, succession planning, and talent acquisition to scale the organization*...
Full time
Temporary work
Casual work
Work at office
Local area
3 days per week
Invitation Homes
Eastern, KY
3 days ago
VP of Accounting
...Our VP of Accounting oversees the credit union’s Accounting department and daily operations, providing strategic direction and aligning the department vision with the overall vision of the credit union. Recognized for our commitment to employees, members, and the surrounding...
Full time
Local area
NACBA
Eastern, KY
2 days ago
VP of Product
## VP of ProductApply: Fully Remote: United States of America - Florida: Full time:... ...and how those investments translate into customer value, revenue growth, competitive... ...that Engineering can execute and Sales can successfully take to market.**Supervisory Responsibilities...
Full time
Temporary work
Work at office
Local area
Remote work
Flexible hours
Edenred
Eastern, KY
2 days ago
VP of Product
$220k - $400k
...on iOS, Seated on Android Role Overview Seated is hiring a VP of Product to own product strategy and execution across our... ...executives and the board while staying close to the work - talking to customers, digging into data, writing requirements, testing ideas, and...
Work at office
Local area
Seated
Eastern, KY
2 days ago
VP, Product
$265k - $295k
...leadership role. You won’t just set direction, you’ll operate in the details, staying close to customer signals, making real-time tradeoffs, and driving execution. Success means cutting through noise to identify what actually matters, turning customer needs into decisive...
Jobleads-US
Eastern, KY
2 days ago
VP, Product
...engine of our growth. This role owns both. We're looking for a VP of Product & Engineering to set the vision for our digital... ...Product Experience Hold the vision and the bar for everything a customer touches once they reach us — the onsite experience, paths to purchase...
Work at office
Remote work
Shift work
Smalls
Eastern, KY
3 days ago
VP, Product Delivery & Growth - AI
...Job Title: VP, Product Delivery & Growth - AI Location: USA - Remote **Travel... ...platforms, Secure Conversations across our customer segments, practitioner EHR solutions, SNF... ...beyond launch execution. ~ Proven success building commercial models for SaaS and AI...
Work at office
Remote work
Flexible hours
PointClickCare
Eastern, KY
3 days ago
VP, Brand Strategy
...VICE PRESIDENT, DIRECTOR OF BRAND STRATEGY Strategy Reports to: Chief Strategy Officer Job Summary At Calcium+Company, the VP Director, Brand Strategy defines and advances the strategic vision for Brand Strategy across a significant portion of the portfolio....
Local area
Shift work
Calcium+ Company
Eastern, KY
2 days ago
VP of Product
$265k - $315k
...development infrastructure. We’re looking for a VP of Product to help turn that opportunity... ...AllSpice’s product strategy, roadmap, customer insights, product operating system, and... ...working closely with Sales, Customer Success, or GTM teams to prioritize customer input...
Work at office
Home office
2 days per week
AllSpice, Inc.
Eastern, KY
2 days ago
VP, Global Accounts
# **Title:**VP, Global Accounts# **Job Description:****Job Overview**The Vice President... ...and top line growth with specific customer groups, developing maximum potential volume... ...& Responsibilities**To perform this job successfully and safely, an individual must be able...
Local area
SBM
Eastern, KY
4 days ago
VP of Product
...About the role: Curri is seeking a VP of Product to lead and scale the product organization... ...of growth. This leader will set a bold, customer-backed vision for an AI-native logistics... .... Close the loop on every bet: define success metrics before building, instrument what...
Work at office
Local area
Remote work
Curri
Eastern, KY
2 days ago
VP, Supply Chain
...products, materials, capacity, and inventory in place to meet customer demand, support profitable growth, and strengthen operational... ...leadership, clear accountability, talent development, coaching, and succession planning. Provide senior leadership with timely reporting,...
International Vitamin
Eastern, KY
23 hours ago
VP, Corporate Communications
$190k - $235k
...subsidiary of Comcast Corporation. Visit for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve...
Work at office
Local area
SmartRecruiters
Eastern, KY
1 day ago
VP, Product
...-functional initiatives. Identify leverage points where small product or system changes unlock outsized developer success. Partner directly with customers and external developers; run case studies and deep dives into real applications. Who you are You feel passionate about...
Odyssey
Eastern, KY
23 hours ago
VP Product
...Serve and in our personal life. Both to our customers or to each other! We exceed customer... ...Serve for every step of your interview. VP Product Location USA (remote) Employment... ...leadership capabilities with demonstrated success recruiting, developing, and retaining high...
Full time
Live in
Local area
Remote work
Serve Robotics
Eastern, KY
1 day ago
VP of Product
$225k - $350k
...welcome.Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an... ...designated as a work-from-home day. We're looking for: A VP of Product who has done this before — taken a...
Full time
Work at office
Work from home
Overseas
Expa
Eastern, KY
23 hours ago
VP, Commercial Partnerships
...models Collaborate with Financial, Operations and Partners Success to define guardrails for decision making around pricing, performance... ...with key stakeholders including finance, operations and customer success. Help shape market launch priorities based on commercial...
Contract work
Shift work
RightMove Health LLC
Eastern, KY
4 days ago
Associate/ VP - Equity Research, IT Hardware & Technology Supply Chain
$130k - $225k
...individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time...
Shift work
Day shift
National Electrical Manufactures Assoc
Eastern, KY
2 days ago
Assistant VP, Tax
...a great place to work. We are looking to hire an Assistant VP, Tax to join the team based at our global headquarters in Hunt... ...Talent Strategy : Develop tax team members and ensure a robust succession plan is in place within the department and providing opportunities...
Permanent employment
McCormick & Company, Incorporated
Eastern, KY
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to VP of Customer Success. Be the first to apply!