Production Lead

Production LeadThe Production Lead manages operational readiness and day-to-day production support coordination for the platform. You will help establish 24/7 operational processes, coordinate incident response and service management activities, and ensure the platform is supportable, reliable, and aligned with federal operational expectations.Key Responsibilities:Lead operational readiness planning, service management processes, and 24/7 support coordinationCoordinate incident, problem, change, release, and escalation activities across operations, DevSecOps, engineering, security, and support teamsDefine and track operational metrics, SLAs, runbooks, dashboards, handoff procedures, and support documentationSupport production deployment planning, monitoring readiness, rollback planning, and post-release stabilizationDrive root-cause analysis, corrective actions, continuous improvement, and operational risk reductionPartner with client stakeholders and program leadership to communicate operational status, incidents, risks, and readinessEnsure operational practices align with security, compliance, continuity, and federal reporting requirementsUse AI-assisted operations tools to support incident analysis, runbook drafting, trend detection, and status reportingPhysical Demands:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Inadev Corporation does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin.Integrity and Compliance Notice:All information provided by applicants must be complete, truthful, and accurate. Any intentional misrepresentation of skills, experience, credentials, or identity may result in removal from consideration for this and future employment opportunities.For positions supporting U.S. federal government contracts, applicants may be subject to background investigations and employment eligibility verification in accordance with federal regulations. Providing false information during this process may be subject to review and action as required under applicable federal laws and security regulations.Inadev is proud to be an Equal Opportunity Employer and a federal contractor committed to compliance with all applicable EEO, OFCCP, and federal hiring standards.Requirements:Non-Technical Requirements:Must be a U.S. Citizen.Must be willing to work a HYBRID Schedule (2 Days) in Reston, VA & client locations in the Washington D.C. area as required.Ability to pass a 7-year background check and obtain/maintain a U.S. Government ClearanceStrong communication and presentation skills.Must be able to prioritize and self-start.Must be adaptable/flexible as priorities shift.Must be enthusiastic and have passion for learning and constant improvement.Must be open to collaboration, feedback and client asks.Must enjoy working with a vibrant team of outgoing personalities.Required Qualifications:7+ years of IT operations, production support, service delivery, DevSecOps, or infrastructure operations experienceExperience coordinating incident management, change management, release support, monitoring, and escalation processesExperience leading operational readiness for enterprise systems or mission-critical platformsStrong communication, coordination, troubleshooting, and stakeholder-management skillsFamiliarity with ITSM tools, dashboards, runbooks, SLAs, and operational reportingBachelor's degree in information systems, computer science, engineering, or a related fieldPreferred Qualifications:Federal IT modernization, 24/7 operations, or financial-regulatory production support experienceITIL, AWS, DevOps, SRE, or cybersecurity certificationExperience with AWS monitoring, logging, automation, CI/CD, or cloud operations practicesFamiliarity with AI-assisted incident analysis, operations reporting, knowledge management, or automation tools