Client Services and Outreach Coordinator - Charlotte, NC

Job Description

Job Description

Position overview

The Client Services & Outreach Coordinator supports families through the intake and service coordination process while building relationships with local referral partners. This role combines responsive family communication, organized follow-up, and community outreach to help North Carolina families connect with services.

Responsibilities

• Communicate with families about intake, assessments, authorizations, staffing, and service start timelines.

• Collect and track required documents, identify missing information, and maintain clear, timely follow-up.

• Coordinate with internal teams to support handoffs, address barriers, and keep families updated.

• Maintain accurate client and referral records, including next steps and follow-up dates.

• Build relationships with pediatrician offices, schools, daycares, community organizations, and other referral partners.

• Conduct local outreach visits and follow up with community partners about their needs and referred families.

• Help coordinate outreach events, resource fairs, and materials; track contacts and follow-up activity.

• Escalate client service concerns and support families through transitions when needed.

Qualifications

• Experience in client services, healthcare, human services, ABA, or community outreach is required.

• Experience coordinating services, communicating with families, tracking follow-ups and documentation, or building relationships with referral partners, such as physician offices, schools, daycares, and community organizations, is a plus.

• Strong written and verbal communication, organization, follow-through, and relationship-building skills.

• Ability to handle sensitive information with discretion and maintain accurate records.

• Comfort using electronic systems to document contacts, tasks, and next steps.

• Ability to commute to an assigned North Carolina office and travel locally for outreach.

Work expectations

This is a full-time, in-person role based at an Achievements ABA office in North Carolina. Occasional weekend availability may be needed for outreach events. Advance notice will be provided.

Compensation: $25 per hour
Schedule: Full-time, in office
Location: Charlotte Achievements ABA Office