Tier 1 Help Desk Technician

Virtual Vocations Inc

Covering the Hawaii Standard Time business day, the full-time Tier 1 Help Desk Technician will take inbound calls and tickets from dental practices, resolving Tier 1 issues on first contact while working remotely. Key responsibilities Resolve Tier 1 issues for dental clients, including password resets and workstation troubleshooting Document work thoroughly to ensure seamless handoff to teammates Set up and configure PCs, printers, and basic network equipment while managing vendor support cases Required qualifications At least 1 year of technical support experience At least 1 year of customer service experience High school diploma or equivalent; IT degree or equivalent hands-on experience preferred Ability to work 8:00 AM to 5:00 PM Hawaii Standard Time, Monday through Friday Quiet, private home workspace suitable for calls involving patient information

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Vacancy posted 12 hours ago

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