Compliance Specialist - Program Support (Mon-Fri, 9AM-5PM)

Compliance Specialist

ADAPT Community Network's Compliance Team is currently seeking a Compliance Specialist to help support our programs for adults with developmental disabilities. This is a Monday-Friday, 9am-5pm, in-person opportunity in Lower Manhattan.

Who This Role Is For

• Someone who thrives in structured, process-driven environments
• Highly detail-oriented with a strong ability to spot errors and inconsistencies
• Comfortable performing repetitive, computer-based work for extended periods
• Self-motivated and disciplined in managing independent tasks and follow-ups
• Organized and proactive in tracking multiple items and deadlines
• Strong reader and writer with clear, professional communication skills
• Quick to learn new systems and navigate multiple tools efficiently
• Patient and persistent when working through high-volume reviews

Who This Role Is Not For

• Someone who needs constant variety or fast-changing day-to-day responsibilities
• Easily bored by repetitive or routine tasks
• Struggles with organization, tracking, or follow-through
• Prefers primarily interpersonal or in-person work over computer-based tasks
• Has difficulty maintaining focus and accuracy over long periods
• Dislikes detailed review work or providing written feedback
• Needs close supervision or frequent direction to stay on task

Why Join ADAPT?

It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities.

For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth.

Summary

Under general direction, is responsible for performing office management, administrative and secretarial tasks in support of the compliance department, administrators and personnel, tasks and responsibilities associated with the agency programs. Provide support to programs regarding the agency Day Habilitation and Resident Habilitation billing standards, procedures and expectations. Performs a variety of complex, responsible, administrative and secretarial duties through frequent use of independent and supportive thought and judgment.

Essential Duties and Responsibilities

• Collaborate with program administrators to support compliance and billing accuracy.
• Conduct detailed reviews of monthly case manager notes for accuracy and completeness.
• Review residential weekly and monthly billing submissions for discrepancies and errors.
• Provide clear, timely feedback to resolve documentation and billing issues.
• Generate weekly and monthly billing review summaries.
• Track, monitor, and follow up on outstanding documentation and corrections.
• Maintain organized tracking systems to manage workload and deadlines.
• Oversee required billing documentation, including Level of Care, Life Plans, and Staff Action Plans.
• Troubleshoot and resolve compliance and billing issues with program staff.
• Train program administrators on billing standards, policies, and procedures.
• Maintain knowledge of agency policies and regulatory requirements.
• Utilize agency systems (e.g., Medisked) and quickly learn new tools as needed.
• Perform high-volume, repetitive, detail-oriented work with accuracy and consistency.
• Communicate professionally in writing and verbally with internal stakeholders.
• Support scheduling and coordination for Compliance Department supervisors.
• Answer and direct calls and compliance-related inquiries appropriately.
• Prepare memos, reports, and meeting minutes.
• Maintain a high level of accuracy and consistency while performing repetitive, detail-oriented tasks in a structured, computer-based environment.
• Manage incoming and outgoing mail and department correspondence.
• Perform general administrative tasks (copying, collating, document preparation).
• Coordinate logistics for Compliance Department meetings and activities.
• Perform other related duties as requested.

Qualifications

• Bachelor's degree in human services, or related field preferred, but not required.
• Previous Administrative Assistant experience preferred but not required.
• Proficient in spreadsheet applications.
• Ability to read, write, speak, and understand English.
• Good interpersonal skills are required to interact effectively with employees, co-workers, the people we support, and their families.
• Excellent oral, written, and organizational skills.
• Ability to work independently and collaboratively; and handle multiple tasks simultaneously.
• Ability to analyze problems and determine corrective measures.
• Willingness to travel to all programs.
• Must be available Monday-Friday, 9AM-5PM, in-person.
• Passion for ADAPT's mission and demonstrates a commitment to the non-profit disability sector.

Compensation: $47,000-$49,000 + Industry-Leading Benefits!

At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture.

ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels.