Service Specialist 1 (UN747)

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position Summary

The primary objective of this role is to understand and apply the principles of natural gas and distribution systems to ensure the safe delivery of natural gas from town border stations to our customers. Responsibilities include performing maintenance, repair, construction, and emergency activities to maintain the safe and efficient operation of the natural gas distribution system. Assignments may involve maintenance, repair, construction, or a combination of these tasks as directed. This critical role also involves the safe installation, repair, and servicing of domestic appliances.

Pay Range: $25.63 - $42.26 per hour (Determined by the current Collective Bargaining Agreement)

Reporting Relationship: Gas Operations Supervisor

Location: Casper, Wyoming

Essential Functions

• Responsible for the installation, operation and maintenance of all gas facilities.
• Accomplish customer service, installation, construction, maintenance, testing and troubleshooting related to pipeline systems, measurement, appliances, and associated equipment.
• Responsible for sales, installation and service work of appliance in regards to the non-regulated products and services offered through the company.
• Responsible for the general upkeep and maintenance of all facilities and equipment, including pipeline right-of-way, including, but not limited to excavation, repairing, coating and backfilling pipelines, concrete work, painting, building erection, weed control, etc.
• Locate and mark facilities per Company Damage Prevention Program and One-Call procedures prior to and during encroachments and excavations.
• Perform pipeline patrols, population density surveys, leak detection surveys and inspection per company procedures.
• Coordinate local Damage Prevention activities.
• Provide oversight and inspection to ensure asset protection and compliance with company procedures of excavation activities near pipeline facilities.
• Be available for and provide emergency response and/or participate in on-call rotation after regular business hours.
• Participates in quality emergency responder programs.
• Represent the Company during contacts with landowner/tenant, public official, emergency official and local organization (i.e. One-Call, Pipeline Group, Soil Conservation, etc.) meetings.
• Perform governmental compliance activities (PHMSA, State Agencies, EPA, USFS, etc.)
• Perform all applicable mapping, documentation, record keeping and data entry duties per company policies.
• Identify report and correct safety and environmental concerns.
• Participate in the development of O&M Procedures, Site Specific Procedures, project scopes and work plans.
• Complete all applicable documentation and record keeping.
• Perform all work in compliance with Company Standards, procedures, regulatory and tariff requirements.
• Demonstrate performance toward operational excellence.
• Participate in learning (including ride-alongs) and associated travel to complete training and required cohort processes.

Additional Responsibilities

• Must maintain a high regard for personal safety, for the safety of company assets and employees, and the general public.
• Perform other assigned tasks as required.

What Is Required

• High School Diploma or equivalent
• Must possess and maintain a valid driver’s license and a driving record satisfactory to the company and its insurers. Upon Hire
• Good verbal and written communication skills.
• Ability to work from written verbal instruction.
• Possess basic computer and math skills.
• Ability to work with a team, take direction from supervisors, keep required job schedules, focus attention on details, and follow work rules.
• Ability to work with and around combustible or flammable gas, liquids.
• Achieve and maintain all Operator Qualifications and progression requirements applicable to the job classification.
• Ability to interface directly with customers professionally providing a high degree of customer satisfaction.
• This position requires driving responsibilities. You must hold and maintain a valid driver’s license and a driving record that meets company and insurer standards.
• This role will be required to travel up to 10% of the time.

What Is Desired

• Secondary education or equivalent experience
• Troubleshooting background (such as mechanic, electrician, plumber, construction) preferred, but willing to train.
• Experience working with a natural gas system preferred, but willing to train.
• CDL License
• Ability to operate construction equipment.
• Knowledge and experience in safe handling practices of flammable gases, liquids, and high-pressure system preferred.
• Knowledge of company policies and practice, regulatory and tariff requirements desirable.
• Knowledge of National, State and local electrical codes desirable.
• Note: The KSAs listed as “desired” indicate the level of proficiency upon hire at Level 1. Upon hire and completion of training, these KSAs transition to “required” for the higher Service Specialist levels.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company: We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team at ***email_hidden***.

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.