Assistant Manager

Assistant Store Manager

Mission Support: Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment, helping them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary: Under the leadership of the Store Manager and District Manager, the Assistant Store Manager will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:

• Responsible for all management duties, including opening/closing, all day-to-day store operations, and management of store associates, including recommendations for associate change of status decisions.
• Responsible for hiring, training, supervising, and evaluating, as well as the development of associates within the framework of GWH policies, procedures, and the associates' job descriptions.
• Adhere to working the established rotating schedule unless otherwise directed or approved by the District Manager.
• Maintain open availability to assist the store with management and leadership needs to include time frames outside of the management rotating schedule if needed.
• Ensure completion of the daily management duties as provided by GWH's leadership team.
• Ensure the Safety Program is being managed efficiently.
• Manage and influence the team by communicating clear company daily, weekly, monthly, and annual goals.
• Partner with the store manager to create, prepare, and post schedules, review/approve electronic time sheets, and monitor labor hours.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at POS registers/safe.
• Execute GWH's workflow as designed by training, coaching, and documenting associate performances while assessing production progress on an hourly basis.
• Prepare and administer personnel and disciplinary actions.
• Ensure store supplies and bank orders are placed in a timely manner.
• Supervise and assist with the training and development of associates.
• Help ensure the proper handling and processing of incoming donation flow in and out of the store by always utilizing proper equipment according to GWH policies and procedures.
• Coach by Walking Around (CBWA) for approximately 80% of the time on duty to ensure associates are meeting minimum expectations.
• Accurately operate all store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Performs other duties as assigned by Management.

Additional Responsibilities:

• Demonstrate professionalism and present a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual and have dependable attendance, and maintain an appropriate appearance.
• Must safely conduct work; maintain good housekeeping standards, have all aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean.
• Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:

• High school diploma or equivalent preferred.
• Management experience is preferred.
• One (1) to two (2) years of retail sales experience is preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holidays, evenings, overnight, and weekend shifts.
• Must have reliable transportation.

Key Performance Indicators (KPI):

• Transaction Value (Assigned District vs goal)
• Donor Value (Assigned District vs budget)
• Donors Integrity and Growth (Assigned District vs budget)
• Budget Sales vs Actual Sales (Assigned District vs budget)
• Payroll as a Percent of Revenue (Assigned District vs goal)
• Budgeted Profit vs Actual Profit (Assigned District vs goal)
• Retention Rate (Measured by annual leadership retention vs LY, 30-New Hire day vs goal, and Annual Retention Rate vs LY)
• Customer Service (Feedback from team, secret shopper, and donor ratings for assigned district)
• Change Round up as a % of Transactions (>30% and higher than the previous year)
• Active with Zero hours TMs vs Goal (Zero (0) – 28+ days) (Assigned District)
• Administration - Performance management/Training (Assigned District at <5%)
• Reporting Team Meeting Minutes, Safety, Over/Short (Assigned District)
• Safety – 95% quarterly safety metric score
• Goodwill LMS Training, etc.

Physical Requirements/Work Environment:

• The ability to stand, twist, bend, squat, reach, kneel, push, and pull.
• Able to lift up to 40 lbs. and, occasionally, lift/move items up to 100 lbs. (e.g., large bags of donations, televisions, furniture, etc.)
• Must be able to stand for extended periods of time.
• An indoor work environment with occasional exposure to outside temperatures.
• The noise level in the normal work environment is usually moderate.