Assistant Manager

The Dog Stop® in Katy, Texas is hiring an Assistant Manager to support the General Manager with daily operations. 

Position Summary

The Assistant Manager (AM) serves as a key operational leader and strategic partner to the General Manager (GM). This position oversees daily facility operations, ensures exceptional customer experience, maintains operational standards, drives team accountability, and supports business growth initiatives.

The AM provides leadership across all departments and acts on behalf of the GM when needed. This role directly manages the front desk, dog care, boarding, and grooming teams while holding department leaders accountable for operational performance, customer service, safety, and team execution. 

This position combines operational leadership, team development, customer experience management, and business performance oversight. The AM leads by example, maintains high standards, develops team members, and fosters a culture of accountability, professionalism, and operational excellence.

Primary Responsibilities

Operational Leadership

• Oversee daily operations across daycare, boarding, grooming, and retail functions
• Provide leadership and operational oversight in the absence of the GM 
• Ensure safe, efficient, and compliant operation of all facility departments 
• Monitor customer flow, reservations, check-ins, and check-outs 
• Coordinate staffing coverage and operational workflow to meet business needs
• Maintain facility cleanliness, safety, organization, and presentation standards 
• Ensure kennel readiness and operational preparedness at all times 
• Monitor inventory levels, reorder supplies as needed, and ensure proper merchandising of retail products 
• Conduct routine facility inspections and operational walkthroughs 
• Resolve operational challenges and support teams during high-volume periods 
• Ensure all operating procedures, checklists, and company standards are consistently executed 
• Identify opportunities to improve efficiency, productivity, and operational performance 

Team Leadership & Accountability

• Provide daily operational updates and performance reporting to the GM 
• Coach, develop, and support team members and department leaders 
• Assist with recruiting, hiring, onboarding, and training initiatives 
• Hold employees accountable to operational, attendance, safety, and customer service standards 
• Provide guidance and support for day-to-day operational decisions 
• Lead team communication, follow-up, and execution of company initiatives 
• Monitor completion of daily tasks, cleaning protocols, and facility standards 
• Conduct performance conversations and support corrective action processes when necessary 
• Foster a positive, professional, and collaborative work environment 
• Support succession planning and leadership development efforts 

Customer Experience & Business Growth

• Execute sales growth initiatives and follow up on leads
• Deliver an exceptional customer experience across all services
• Address customer concerns and resolve service issues promptly and professionally 
• Support customer retention initiatives and relationship-building efforts
• Promote memberships, boarding services, grooming services, retail products, and other revenue-generating offerings
• Ensure consistent execution of marketing promotions and brand standards 
• Monitor customer communications and follow-up activities 
• Track customer satisfaction and identify opportunities to improve the guest experience
• Identify opportunities to increase revenue, occupancy, and customer engagement 

Administrative Responsibilities

• Verify cash handling procedures and register reconciliation 
• Maintain accurate operational records, reports, and documentation 
• Monitor key performance indicators (KPIs), scorecards, and operational metrics 
• Support occupancy planning, forecasting, and business performance analysis 
• Monitor inventory levels and supply needs 
• Communicate operational concerns, staffing needs, facility issues, and performance trends to the GM 
• Assist with budgeting, expense management, and cost-control initiatives 
• Support implementation of company programs, policies, and operational improvements 
• Assist with administrative projects and business initiatives as assigned

Ideal Candidate

• Mature, dependable, and highly organized 
• Strong leadership, coaching, and communication skills 
• Positive, professional, and customer-focused 
• Calm under pressure and solution-oriented 
• Passionate about dogs, operations, and team leadership 
• Comfortable managing a fast-paced, multi-department environment 
• Able to prioritize competing demands while maintaining operational excellence 
• Results-oriented with strong accountability and follow-through 
• Confident leading teams and making sound operational decisions

Requirements

• Management and sales experience required
• High school diploma or equivalent required
• Weekend and holiday availability required
• Microsoft Office proficiency required
• Ability to stand and walk for extended periods 
• Ability to lift supplies and assist with operational tasks 
• Dog care, boarding, grooming, hospitality, retail, or service-industry management experience preferred 

Position Type

Full-Time Hourly

Reports To

General Manager