Software Engineer

Gen Ai Chat Bot Developer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

If you reside near Boston, MA and Minneapolis, MN, you'll enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges.

Primary Responsibilities:

• Lead and contribute to the design and hands-on implementation of Gen AI Chat bots that enables Optum to deliver self-service voice bot solutions
• Leverage AI assisted tools for design, implementation, code reviews, and testing
• Lead the creation of comprehensive design documentation and architectural diagrams to clearly communicate system structure, data flow, and integration points across teams and stakeholders
• Architect and maintain robust backend services using Python and Java frameworks (e.g., FastAPI, Spring Boot), with a solid emphasis on security, performance, and observability
• Containerize AI/ML projects and implement CI/CD pipelines using tools like GitHub Actions
• Collaborating with Tech Leaders, Product Owners, Scrum Masters, and SMEs to translate complex business needs into scalable technical solutions
• Take ownership of complex issues across the stack, driving resolution through root cause analysis and cross-functional collaboration
• Stay ahead and drive innovation on emerging Gen AI technologies, frameworks, and industry trends to inform solution design and strategic direction
• Lead incident response and production support efforts, including real-time debugging, root cause analysis, and long-term remediation planning
• Troubleshooting skills to triage production issues and do root cause analysis
• Excellent communication skills to collaborate with technical and business teams
• Ability to work and collaborate with teammates as well as other teams across the larger org and globally
• Eagerness to learn new applications and tools
• Capability to understand and learn without much external help
• Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree
• 4+ years of software experience, with 2+ years in Gen AI engineering and framework
• 3+ years of full-stack development experience with Python or Java and RESTful APIs
• 3+ years of experience in operations/production support role
• 3+ years of experience using these or similar tools: (Service Now, Splunk, and Datadog)
• 2+ years of experience in DevOps and CI/CD using GitHub Actions

Preferred Qualifications:

• Good Command on Prompt Engineering
• Solid understanding of microservices, service-oriented architecture, and API gateway patterns. Experience with performance improvement strategies, caching, threading, parallel processing
• Experience in building LLM based Gen AI applications, AI agents or copilots using frameworks like AWS SDK and OpenAI SDK
• Expertise in backend development using Python or Java, including frameworks like FastAPI, Spring Boot
• Experience with the challenges of delivering and monitoring LLM based cloud systems into production

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.