Senior Financial Aid Assistant

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Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

Description

The Office of Financial Aid is seeking a detail-oriented and customer-focused Senior Financial Aid Assistant to serve as a first point of contact for students, parents, and campus visitors. In this role, you will advise families on the financial aid application process and eligibility requirements, direct incoming calls and emails, and provide high-quality customer support. The ideal candidate will demonstrate strong written and verbal communication skills, exceptional accuracy in reviewing and entering data, and the ability to navigate multiple computer systems. This position also supports the integrity of financial aid records by resolving audit errors, managing mail distribution, assisting customers with documentation needs, and helping train new employees and student staff.

KEY RESPONSIBILITIES:

• Advises students and parents regarding financial aid application process and eligibility requirements.
• Answer and directs incoming calls to the Financial Aid Office and serve as the first point of contact with customers and other visitors.
• Strong written and verbal communication skills are required to resolve customer issues and concerns via Call Center and email management.
• Check data from completed forms, or other documents for accuracy and completeness.
• Accesses a variety of computer information systems and databases to retrieve verify and enter data.
• Reviews audit reports and resolve errors to ensure integrity of data.
• Provides assistance to customers regarding data requirements and the status of paperwork.
• Ensures the receipt, sorting and distribution of mail.
• Responsible for assisting in the training of new employees and student employees.
• Performs related special projects and other responsibilities as needed.
• Overtime required during peak processing.

MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent.
• Three years of customer service and/or data entry experience.
• Bachelor's degree preferred.

NOTE: Position tasks are required to be performed in-person at an Emory University location; working remote is not an option. Emory reserves the right to change this status with notice to employee.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: View phone number on click.appcast.io (V) | View phone number on click.appcast.io (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at View email address on click.appcast.io or call View phone number on click.appcast.io (Voice) | View phone number on click.appcast.io (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.