Security Officer (Concierge/Hospitality)

Overview

Alliance Building Services is one of New York City's most trusted and fastest-growing building services firms, backed by nearly 30 years of industry expertise. We are driven by a commitment to excellence, built on the pillars of professional integrity, responsive service, and a strong investment in our people. At Alliance, we believe in building lasting partnerships-not just with our clients, but with every member of our team. Our reputation for quality service and our rapid growth reflect the strength of that philosophy.

Join us and become part of a company where your contribution matters and growth is supported.

Job Details

Schedule & Compensation:

• Hourly Rate: $20/hour
• Status: Full Time & Part Time
• Schedule: Days & Afternoons
• Union Membership

Responsibilities:

• Maintain a strong and visible presence to ensure safety and security.
• Monitor and control access points, ensuring only authorized personnel enter designated areas.
• Provide exceptional customer service by assisting guests with directions, inquiries, and general assistance.
• Conduct routine patrols and inspections of the premises to detect and deter any suspicious or unauthorized activity.
• Respond promptly and effectively to incidents, emergencies, and alarms, following established protocols.
• Collaborate with local law enforcement, emergency services, and other security personnel as needed.
• Document and report all incidents, observations, and actions taken during shifts.
• Maintain a professional and courteous demeanor at all times, reflecting the values of our organization.

Qualifications:

• Minimum of 2 years Security Officer experience - preferably in a concierge/hotel environment
• Valid NYS Security Guard License that will not expire for at least 3 months
• Valid F01/F03/F04, and CPR Certification a strong plus
• Venue is a tourist attraction in a very high elevation - cannot be intimidated by heights
• Strong communication and interpersonal skills with the ability to interact effectively
• Demonstrate high level customer service skills, including the ability to professionally handle difficult situations
• Familiarity with security systems, such as surveillance cameras, access control, and alarm systems
• Excellent observation and problem-solving abilities to identify potential security risks and take appropriate action
• Physical fitness and ability to stand, walk, and patrol for extended periods, as well as lift and carry heavy objects when required
• Ability to work flexible schedules, including nights, weekends, and holidays
• Integrity, reliability, and a strong sense of responsibility towards ensuring the safety and well-being of guests and staff
• High school diploma or equivalent; additional relevant certifications or training in security or guest services will be an advantage

Certification Requirements

• NYS Security Guard License

Education Requirements

• High School Diploma or GED

Additional Information / Benefits

• Paid Holidays
• Short Term Disability
• Dental Insurance
• Paid Vacation
• Special Incentive Plans
• Paid Sick Days
• Vision Insurance
• Medical Insurance