Customer Service Representative
MasterBrand, Inc.
- # Customer Service RepresentativeApply: Manassas Park, VA: Full time: Posted Today: JR-22351For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand. **Job Description:**The Customer Service Representative (Builder Channel) owns the end-to-end customer service lifecycle for service and warranty orders, serving as the primary point of contact to diagnose issues, prescribe corrective actions, and drive timely resolutions. This role ensures seamless alignment between customers and homeowners, MasterBrand field teams, Installers, and Service Technicians, orchestrating schedules, parts staging, and follow-up to deliver exceptional outcomes. Success is measured by outstanding customer satisfaction, rapid response times to builders, high data accuracy in the ordering platform and Salesforce, on-time appointment completion, and a sustained reduction in repeat service visits.**Responsibilities:**### Customer Communication & Service Coordination* ### Respond to customer inquiries received by phone, email, or web and document all communications in Salesforce.* Provide updates regarding service requests, scheduling, and issue resolution.* Serve as a primary point of contact between customers, builders, field service representatives, sales teams, and subcontractors.### Work Order & Schedule Management* Create, maintain, and close service work orders and warranty appointments in Salesforce.* Schedule service appointments, coordinate technician assignments, and adjust schedules as project timelines change.* Track construction schedules and align service visits to minimize delays and missed appointments.### Issue Resolution & Quality Assurance* Investigate customer concerns, identify root causes, and coordinate corrective actions with internal teams and field personnel.* Verify service completion, parts usage, and customer sign-off before closing work orders.* Track warranty claims, incomplete services, and recurring issues, escalating when necessary.### Parts & Logistics Coordination* Coordinate parts availability to support scheduled service appointments.* Monitor shortages, damages, backorders, and other issues that may impact service delivery.### Reporting & Continuous Improvement* Enter customer orders and quotes into company systems.* Maintain knowledge of MasterBrand products, processes, and systems.* Identify recurring issues and opportunities for process improvement.* Contribute to SOPs, training efforts, and team best practices.**Qualifications*** High school diploma or GED equivalent minimally required; Associate’s degree is preferred.* 1+ years in customer service, field service coordination, or warranty operations; experience in construction or builder-facing environments preferred.* Proficient with Microsoft Word, Outlook, and Excel required; experience with Salesforce and AS400 preferred.* Ability to participate in monthly field visits (local travel) and customer coordination while building relationships through delivering on time and complete.* Excellent written and verbal communication; able to present information clearly to customers and internal partners.* Proven ability to multi-task, meet deadlines, and manage competing priorities in a fast-paced environment. Ability to diagnose practical problems, adapt standardized procedures to variable field conditions, and propose workable solutions.
- J-18808-Ljbffr MasterBrand, Inc.
Vacancy posted 23 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Manassas, VA vacancy
$22 - $25 per hour
...Customer Service Representative The Customer Service Representative (CSR) responds to existing and prospective customers and sales concerning accepting, shipping and delivery of Matheson Tri-Gas (MTG) products and services and ensures that orders are properly invoiced...SuggestedWork experience placementMatheson Inc.
Manassas Park, VA23 hours ago$16.5 - $17.5 per hour
...Title: Customer Service Representative Job Description: Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned. Roles & Responsibilities To perform this job successfully and...SuggestedHourly payShift workAfternoon shiftSBM Management Services
Manassas, VA1 day ago$12 - $13 per hour
...you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...SuggestedHourly payStart working todayLocal areaU-Haul
Manassas, VA23 hours ago- ...Customer Service Representative (Builder Channel) For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North...SuggestedFor subcontractorLocal area
MasterBrand Cabinets
Manassas Park, VA4 days ago $13 - $14.5 per hour
...as Wine Energy, employs more than 150 service-conscious individuals and operates a fleet... ...nearly 3000 residential and commercial customers throughout Northern Virginia.... ...quality needs. The Customer Service Representative/Cashier provides prompt, courteous customer...SuggestedHourly payFull timePart timeCasual workFlexible hoursShift workWeekend workAfternoon shiftE E WINE INC
Manassas, VA23 hours ago$12 - $15 per hour
...Customer Service Representative As a customer service representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you...Hourly payUASA
Bristow, VA23 hours ago$14 - $15 per hour
...We are actively searching for the ideal person to join our Customer Service Team. Whether full-time or part-time, this Sales Associate... ...business in need of extensive lighting and mobile power. As a representative of the store, you'll enthusiastically welcome customers (in...Hourly payFull timePart timeMonday to FridayFlexible hoursBattery Life, LLC dba Batteries Plus
Manassas, VA1 day ago- ...Job Description Job Description Description: SSI is seeking a Customer Service Representative to join our team on a new Navy contract. Submit your resume now to be part of the team on this new 5-year program! Opportunities for advancement in IT, telecom, & cyber security...Contract workTemporary workWork at officeLocal areaRemote work
Storage Strategies Inc
Manassas, VAa month ago $14 - $16 per hour
...Company Overview: K Sports Complex provides recreational services for children as young as 18 months to 18 years old. We do... ...for setting up and breaking down rentals, serving as the customer service representative, performing any custodial issues, helping to set up for...Hourly payPart timeFlexible hoursNight shiftWeekend workLil Kickers
Manassas, VA2 days ago$18 - $18.5 per hour
...eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set. As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business...Hourly pay16 hoursTemporary workWork at officeFlexible hoursAfternoon shiftRXO
Bristow, VA3 days ago- ...Center Agent positions that will be responsible to: Answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions; Demonstrate the desire to make customer's travel not only superior but memorable; Quickly identify and...Currently hiring
- ...you a people person? Do you love helping others? U‑Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U‑Haul company’s exceptional...Start working today
$12.77 - $13.5 per hour
...you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...Hourly payPart timeStart working todayLocal area$15 - $18 per hour
...persistent attitude Expectations High-volume calling: 200+ calls/day Meet daily, weekly, and monthly performance goals Represent our agency with professionalism and enthusiasm Handle rejections positively and maintain persistence Participate in team...Hourly payFull timePart timeWork at officeMonday to FridayFlexible hoursRonald Lozano Agency
Manassas, VA9 days ago$750 per week
...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences. Role Overview: We are welcoming participants from all backgrounds, including anyone looking for administrative...Part timeCasual workRemote workFlexible hours$36k - $55k
...WED THU FRI 7:00am - 5:00pm OVERVIEW: Elevate your career as a Full-time Account Specialist, where you can take your sales and customer service skills to the next level. You'll be on the front lines of growing and supporting our branch key accounts, through building...Full timeContract workWork at officeLocal areaShift workFastenal
Manassas, VA2 days ago$790 per week
Looking for a customer service job? This one pays you to give your opinion — no phones, no scripts, no customer service experience needed. Maxion Research runs paid studies where real companies pay for honest feedback on their products and services. Active members earn...Remote work- ...Fill and dispense online orders accurately; Locate, prepare, and package merchandise; Make product substitutions and consult with customers; Engage customers during order dispensing; Assist in store customers and keep area stocked and safe...Hiring Immediately >> Wal-Mart...Immediate start
- Customer Service RepresentativeLove people and pets? Join our team and be the welcoming face of our luxury pet resort.We're looking for a Full-Time Customer Service Representative (internally called a Pet Host) to create exceptional experiences for pet parents and their...Full timeFlexible hoursWeekend work
$20 - $22 per hour
...more while talking to people? American Residential Services (ARS), is hiring In-Store Sales Representatives / Lead Generators to represent our HVAC and... ...Representative / Lead Generator , you will: Engage with customers in a retail store environment. Approach shoppers and...Hourly payWeekly payFull timePart timeWork at officeRelocation packageFlexible hoursShift workWeekend workcareers-ars
Manassas, VA23 hours ago$36k - $55k
...Account SpecialistElevate your career as a Full-time Account Specialist, where you can take your sales and customer service skills to the next level. You'll be on the front lines of growing and supporting our branch key accounts, through building relationships and matching...Full timeContract workWork at officeLocal areaFastenal
Manassas Park, VA4 days ago$20 - $22 per hour
...earn more while talking to people? McCarthy Services , is hiring In-Store Sales Lead Generators to represent our HVAC and plumbing services inside national home... ...Lead Generator , you will: Engage with customers in a retail store environment. Approach...Hourly payWeekly payFull timePart timeWork at officeRelocation packageFlexible hoursShift workWeekend workARS-Rescue Rooter
Centreville, VA3 days ago$35k - $55k
As a Sales Development Representative you will be a key contributor to our enterprise wide sales... ...forging lasting relationships with our customers.What You’ll Do:As the Sales Development... ...information about our RV products and services.Utilize provided scripts and talking...Hourly payFull timePart timeLocal area$20 per hour
...entries for duplicationCommunicate with all levels of personnel as needed for invoice resolution and payment processingProvide customer service to both internal and external business partnersAbility to work in a productivity-driven environment with a high volume of...Temporary workWork at office- ...Welcome! The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The...Work at office
Service Experts
Fairfax, VA2 days ago - ...Description Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register,... ...customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by...Work experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shift
Walgreens Boots Alliance
Manassas, VA3 days ago $600 - $900 per week
...Responsive Recruiter Outside Customer Service Representative is responsible for window cleaning for our commercial and residential customers. This position is the prime contact at a location for staff and customer. Responsible for completing the window cleaning, customer...Full timePart timeWork at officeFlexible hoursWeekend workFish Window Cleaning
Fairfax, VA4 days ago- ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage...Contract workPart timeLocal area
Dollar Tree
Manassas Park, VA3 days ago $24.56 per hour
Are you a customer service professional with healthcare administrative experience who thrives in a fast-paced clinical setting? We are seeking a dedicated Clinic Operations Representative to join our outpatient team in Fairfax, VA! In this key on-site position, you will...Hourly payPermanent employmentContract workTemporary workWork experience placementSeasonal workMonday to FridayShift workRandstad
Fairfax, VA1 day ago$19.5 - $23 per hour
...Overview Liberty Military Housing - Own your passion for service! About Liberty Military Housing Liberty... ...Insurance Responsibilities A Day in the Life of a Customer Service Representative: As a Customer Service Representative, you will be responsible...Hourly payWork at officeLocal areaFlexible hoursLiberty Military Housing
Quantico, VA4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
Related searches
- customer service administrator Manassas, VA
- logistics customer service representative Manassas, VA
- client experience specialist Manassas, VA
- client service officer Manassas, VA
- licensed insurance customer service representative Manassas, VA
- customer service officer Manassas, VA
- member service representative Manassas, VA
- customer service expert Manassas, VA
- customer support agent Manassas, VA
- customer service rep remote Manassas, VA