Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
With nine years as a State Farm agent, our office has proudly qualified for both Honor Club and Ambassador Club every single year — a reflection of our commitment to excellence and genuine care for our customers. Before opening my agency, I spent two years as an agent aspirant, gaining firsthand experience in what it takes to build a thriving business and successful team.

I’m actively involved in the industry and my community, serving as a committee member with the Utah Team Member Hall of Fame and speaking at events such as the 2024 Polished Conference at UVU. Giving back and mentoring others are huge parts of what drive me, and I’m passionate about creating opportunities for my team to grow both personally and professionally.

As a mom of three, I understand the importance of balance and flexibility — and that perspective shapes the way we run our office. Team members enjoy a supportive, growth-minded environment along with benefits like a Simple IRA and licensing reimbursement.

If you’re motivated, kind-hearted, and ready to make a meaningful impact while being part of a high-achieving team, you’ll feel right at home here.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with jordan hardy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.