Client Performance Administrative Assistant

Job Description

Job Description

Company Overview:

Diaz Anselmo & Associates P.A. is a nationally recognized, certified minority-owned law firm backed by more than three decades of expertise protecting the interests of creditors, investors, and loan servicers. Operating from our principal offices in Naperville, IL, and Plantation, FL, our comprehensive practice spans bankruptcy, foreclosure, commercial litigation, corporate services, appellate work, and real estate transactions. Our Plantation-based office is specifically seeking an analytical and highly proactive Client Performance Administrative Assistant to anchor client relations, track operational KPIs, and enforce regulatory compliance across our active portfolios.

Key Responsibilities:

• Act as the central point of contact for nationwide institutional accounts, handling everyday inquiries via telephone, professional correspondence, and intricate servicer portals.
• Review client-facing achievement scorecards, oversee strict reporting schedules, and initiate internal escalation pathways to clear processing bottlenecks.
• Verify file advancement against rigid regulatory and client schedules to eliminate portfolio stagnation.
• Deliver essential administrative backing during internal quality assurance checks, external client inspections, and statutory compliance assessments.
• Construct detailed legal case histories and aggregate quantitative operational results for senior leadership.
• Collaborate closely with attorneys, paralegals, and default fulfillment teams to ensure legal filings satisfy strict investor and court deadlines.
• Track, interpret, and execute rapid response initiatives for system notifications, procedural adjustments, and sector-specific directives.

Qualifications:

• Professional Background: 2+ years of hands-on experience within default services, bankruptcy practice, real estate litigation, or the mortgage servicing sector.
• Investor Guidelines: Core understanding of GSE directives, including Fannie Mae, Freddie Mac, and FHA statutory default schedules.
• Technical Savvy: High-level mastery of the Microsoft Office Suite paired with practical experience utilizing legal case management systems like Perfect Practice, ICE, Tempo, ADR, or DRA.
• Communication Excellence: Polished verbal and written communication talents tailored to convey intricate case updates to corporate stakeholders.
• Organizational Mastery: Supremely structured and detail-minded with a proven capacity to juggle multiple shifting deadlines concurrently.
• Collaborative Mindset: Able to operate independently with minimal direction while anchoring cross-functional achievements across diverse legal divisions.
• Bonus Qualifications: Direct involvement analyzing, managing, or challenging client performance metrics; a functional comprehension of judicial and non-judicial foreclosure processes; or a career background focused on audit defense or regulatory compliance within financial services.

Benefits:

• Compensation: Highly competitive salary package commensurate with experience.
• Health Coverage: Full suite of medical, dental, and vision insurance options.
• Retirement: 401(k) retirement plan featuring an institutional company match.
• Paid Time Off: Generous PTO allocation and recognized firm holidays to support work-life balance.
• Growth: Continuous professional development and defined upward mobility.

Join Diaz Anselmo & Associates P.A. and become part of a dynamic team committed to excellence in legal support and corporate services. Apply today to secure a rewarding next step in your professional career.