Experienced Veterinary Client Service Representative

Job Description

Job Description

Description

Experienced Veterinary Client Service Representative (Veterinary Receptionist)

North Airline Animal Hospital
Bossier City, Louisiana

Schedule:

• Four (4) 10-hour shifts per week
• One (1) hour lunch break each shift
• Every third Saturday of the month: 7:30 AM – 12:00 PM

North Airline Animal Hospital is seeking an experienced Veterinary Client Service Representative (CSR) to join our dedicated team in Bossier City, Louisiana .

We're looking for a professional, polished, dependable, and compassionate individual who understands that exceptional veterinary medicine begins with exceptional client service. If you have a genuine passion for helping pet owners, enjoy building lasting relationships, and thrive in a fast-paced veterinary hospital, we'd love to hear from you.

As the first point of contact for our clients, you'll play an essential role in creating a welcoming, supportive, and positive experience for every pet and family who walks through our doors.

At North Airline Animal Hospital, we believe every interaction matters. Our Client Service Representatives are an integral part of the healthcare team, helping clients navigate everything from routine wellness visits to medical emergencies with empathy, professionalism, and confidence.

We pride ourselves on delivering exceptional veterinary care while fostering a collaborative, respectful, and supportive work environment where every team member is valued.

What You'll Do

As an Experienced Veterinary Client Service Representative, you will:

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer a multi-line phone system while delivering outstanding customer service
• Schedule appointments and efficiently manage the daily veterinary appointment calendar
• Check patients in and out while ensuring a seamless client experience
• Process invoices, payments, and financial transactions accurately
• Maintain accurate client and patient medical records using veterinary practice management software
• Coordinate communication between veterinarians, technicians, and clients
• Assist clients with prescription refill requests, appointment questions, and general hospital inquiries
• Communicate clearly and compassionately during both routine appointments and emotionally sensitive situations
• Maintain an organized, efficient, and welcoming reception area
• Support a collaborative team culture focused on providing outstanding patient care and client service

Required Qualifications

• Minimum of two (2) years of experience as a Veterinary Client Service Representative, Veterinary Receptionist, or Veterinary Customer Service Representative
• Three (3) or more years of customer service experience , preferably in veterinary medicine or healthcare
• Previous experience working in a veterinary clinic, animal hospital, emergency hospital, or specialty veterinary practice
• Excellent verbal and written communication skills
• Strong organizational skills with exceptional attention to detail
• Ability to multitask while maintaining accuracy in a fast-paced environment
• Comfortable managing high call volumes and multiple priorities
• Proficiency with computers and veterinary practice management software
• Ability to maintain professionalism and composure during emotionally challenging situations

We're looking for someone who is:

• Professional, polished, and confident
• Dependable, reliable, and accountable
• Friendly, compassionate, and genuinely enjoys helping people
• Passionate about delivering an exceptional client experience
• A strong communicator with outstanding interpersonal skills
• Self-motivated and able to work independently while collaborating effectively with the veterinary team
• Positive, adaptable, and committed to supporting both clients and coworkers
• Dedicated to building lasting relationships with clients and providing the highest level of customer service

Benefits

We offer a comprehensive benefits package designed to support you both professionally and personally, including:

• Competitive compensation
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• 401(k) with Company Match
• Employee Pet Care Discounts
• Continuing Education and Career Development
• Supportive Team Environment

Join Our Team

If you're an experienced veterinary receptionist or client service professional looking for a long-term career with a hospital that values professionalism, compassion, teamwork, and exceptional customer service, we encourage you to apply today.

Become part of the North Airline Animal Hospital team and help us continue delivering outstanding veterinary care while creating an exceptional experience for every client and patient we serve.

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