B2C Account Manager
$60k - $80kBlack Spectacles
Account Manager
This is a brand-new, high-impact role with the opportunity for ownership and professional growth. We are seeking a proactive, detail-oriented Account Manager to support the growth and success of our existing and future B2C client relationships. This role partners closely with the sales and marketing teams to deliver a world-class client experience through account support, relationship management, operational coordination, and client engagement initiatives.
The ideal candidate is highly organized, client-focused, and eager to grow within an account management or client success career path. This is an excellent opportunity for someone who enjoys building relationships, solving problems collaboratively, and contributing to client retention and long-term success.
Salary range: $60,000$80,000, commensurate with experience and qualifications. Uncapped commission with meaningful upside on upsells, new sales, and re engagement wins, with an OTE of $90,000.
What You'll Do
- Own outbound and inbound engagement with Black Spectacles' B2C subscriber base, with a primary focus on upselling existing customers into the expert tier
- Convert inbound prospects who reach out through customer service channels asking which subscription tier to choose
- Manage cancellation save conversations and build out our engagement pipeline for subscribers who pause their membership
- Handle a limited volume of customer service tickets (approximately 10% of the role) that are not resolved through the AI support tool
- Partner with sales and engineering to help structure and clean up B2C customer data inside HubSpot, building the infrastructure needed to operate this book as a true sales pipeline
- Track engagement and account health metrics to inform outreach priorities and surface at risk subscribers
- Contribute ideas, processes, and playbooks that shape this role into a scalable function
- Maintain accurate records inside HubSpot CRM
- Operate with a high level of professionalism, ownership, and follow through across every customer interaction
Vacancy posted 23 hours ago
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