Assistant Program Manager

About the Organization Turning Leaf is a boutique agency providing continuous residential supports to individuals in Eastern Connecticut of all ages and abilities. We foster an environment of growth and development. We encourage individuals through personalized plans to strive towards goals that fulfill their everyday lives. We respect each person's desires, and work in unity to help them achieve their personal best on a daily basis. Assistant Residential Manager Department: Residential Services Reports To: Residential Manager FLSA Status: Non-Exempt Starting Pay: $24.00 per hour Work Schedule: Full-Time (40 hours per week) Primary Work Locations: Canterbury, CT and Brooklyn, CT Position Summary The Assistant Residential Manager is responsible for supporting the Residential Managers in the daily operations of two DDS-licensed residential group homes located in Canterbury and Brooklyn, Connecticut. This leadership position is shared between both homes and focuses on ensuring quality services, staff support, regulatory compliance, and a safe, person-centered environment for the individuals served. The Assistant Residential Manager serves as a working supervisor by providing leadership to Direct Support Professionals, promoting teamwork and accountability, ensuring documentation and program standards are met, and assisting with the day-to-day operation of each residence. Essential Functions Leadership & Staff Development Provide daily leadership, guidance, and support to Direct Support Professionals. Assist with staff scheduling and help ensure adequate staffing coverage. Coach, mentor, and train staff on agency policies, person-centered practices, and DDS requirements. Conduct observations and provide constructive feedback to staff. Assist with interviewing, onboarding, and orientation of new employees. Promote a positive, respectful, and team-oriented work environment. Residential Operations Assist Residential Managers with the overall operation of both group homes. Ensure homes remain clean, organized, safe, and welcoming. Conduct routine inspections of each home to identify maintenance, safety, and compliance concerns. Monitor inventory of household supplies and coordinate purchasing as needed. Assist in implementing emergency preparedness procedures and safety protocols. Participate in the manager on-call rotation as assigned. Quality Assurance & Compliance Ensure compliance with Connecticut DDS regulations, agency policies, licensing standards, and accreditation requirements. Review documentation for accuracy, completeness, and timeliness. Assist with internal audits, licensing visits, and quality improvement initiatives. Monitor implementation of Individual Support Plans (ISPs), Behavior Support Plans (BSPs), and other person‑specific plans. Ensure required reports and documentation are completed within established timelines. Individual Supports Promote independence, dignity, choice, and community inclusion for all individuals served. Model person‑centered support and positive behavioral practices. Support individuals in recreational, vocational, educational, and community activities. Advocate for individual rights while ensuring health and safety. Foster meaningful relationships with families, guardians, case managers, and interdisciplinary team members. Communication Maintain regular communication with Residential Managers regarding staffing, operations, incidents, and program needs. Participate in staff meetings, leadership meetings, and required trainings. Communicate professionally with DDS representatives, families, guardians, and community partners. Benefits Starting Pay: $24.00 per hour 401(k) Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Training Opportunities for Career Advancement Position Requirements Qualifications Required High School Diploma or GED. Minimum of two (2) years of experience working with individuals with intellectual and developmental disabilities. Previous leadership, supervisory, or senior Direct Support Professional experience preferred. Strong organizational, communication, and interpersonal skills. Ability to prioritize multiple responsibilities and solve problems effectively. Valid Connecticut driver's license with an acceptable driving record. Reliable transportation to travel between the Canterbury and Brooklyn residential homes. Ability to successfully complete all required background checks. Preferred Associate's or Bachelor's Degree in Human Services, Psychology, Social Work, or a related field. Knowledge of Connecticut DDS regulations and residential operations. Experience supervising residential staff. Physical Requirements Ability to lift, transfer, or assist individuals weighing up to 50 pounds. Ability to stand, walk, bend, stoop, reach, and perform physical activities throughout the workday. Ability to respond appropriately during emergency situations. Ability to work flexible hours, including evenings, weekends, holidays, and occasional on‑call responsibilities. EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. This position is currently accepting applications. #J-18808-Ljbffr