Property Manager

Property ManagerSeven Keys Vacations is a locally owned vacation rental management company focused on providing the best guest and vacation rental management experience.We are led by a team with decades of combined experience investing in, growing, and operating successful vacation rental management companies — and that experience is paired with on-the-ground local managers who live in the markets they serve. The people making decisions about a homeowner's property or a guest's stay are part of the same community, with the authority to act in real time. We believe vacation rental management is a relationship business, and relationships are built locally.For homeowners, we are an advocate first — focused on protecting the home, maximizing income, and delivering transparent, real-time reporting. For guests, we deliver professionally cleaned, fully equipped homes backed by reliable local support from check-in to check-out.As part of the Casago network, North America's largest specialized vacation rental manager, our local teams are backed by enterprise technology, distribution across 25+ leading channels including Vrbo, Airbnb, and Booking.com, and the operational resources of a national platform — while the strategy, service, and relationships remain ours, built locally for the long term.Seven Keys is looking for a full-time Property Manager to join our Marathon team! Core duties include building and maintaining relationships with new and current homeowners and performing general administrative tasks related to the job. An essential function of the Property Manager is to work to ensure any guest and/or home issues have proper steps taken to guarantee guest and owner satisfaction. The Property Manager will interact and communicate with current homeowners by keeping them informed and sustaining and cultivating the relationship. In addition, this individual will need to assist new homeowners with Seven Keys processes, procedures, and standards.Successful candidates for this role will demonstrate professionalism and a strong service mindset. The ideal candidate is proactive rather than reactive, balancing multiple responsibilities with ease while operating as a self-starter.Core responsibilities include:Act as dedicated point of contact for homeowners by completing the following duties which include but are not limited to:Assist with developing strategies to implement within the management contract, which will achieve the desired competitive edge.Proactively understand homeowner expectations, including revenue targets, and consistently communicate and monitor satisfaction;Communicate in a timely manner;Answer questions and address client relations matters or concerns; andDevelop and maintain quality relationships.Assist with onboarding new homeowners for property management services, including verifying required information is entered accurately into the system, scheduling photography, etc.Collaborate and follow up with Maintenance, Housekeeping or other department heads regarding services needed in each property.Assist and manage reservation and customer service team dutiesWork to resolve issues that have the potential to escalate and work collaboratively to take the proper steps to guarantee guest and homeowner satisfaction.Act as a brand ambassador, promoting all Seven Keys destinations and services to guests and colleagues alike.Provide a high level of dedicated customer service, regularly interacting and communicating with current homeowners to keep them informed while sustaining and cultivating the relationship.Obtain and maintain detailed knowledge of the local area passing this information onto the sales team, homeowners and guests as appropriate.Work directly with the homeowners to ensure they are comfortable with the maintenance and care of the home.Gain full knowledge of and maintain all operational systems and services in rental properties as required, including but not limited to code compliance, utility supply, general maintenance, etc.Maintain updated reports and ensure all information is documented and filed appropriately as well as damage reports collation from housekeepers and inspectors.Create action plans for homes.Utilize company software as directed to capture information, communicate effectively with others, and streamline processes.Set an example of professionalism by work ethic, appearance, teamwork, preparedness, and every other facet to build trust, confidence, and respect from all those you work with.Contribute to business development efforts as needed and work closely with internal teams to facilitate seamless transition and onboarding of newly assigned properties and homeowners.Required qualifications include:High School Diploma or equivalentActive Florida real estate brokers license (preferred but not required)Prior experience in customer service with demonstrated desire to delight the clienteleValid driver's licenseAbility to pass pre-employment testing which may include drug testing and/or background screeningProficiency with Microsoft office suite including Excel, Word, PowerPoint and Outlook and additional ability to learn and excel at new software programsProficiency in written and verbal communications to multiple stakeholders both internally and externallyExceptional interpersonal skills with the ability to make and cultivate strong personal connections and relationships with homeowners utilizing skills such as:Timely and thorough follow-upActive listeningProactivityAdaptabilityProblem solvingKeen attention to detail and desire to act to uphold luxury service expected by homeowners and guestsCommitment to providing outstanding customer serviceWell-developed administrative and organizational skills demonstrated in ability to manage time effectively and meet deadlines in a fast-paced environmentTeam player mentality with a willingness to be flexible and open to feedback and continued growthAbility to be flexible and work in a fast-paced environment with hours of work varying, especially during peak seasonCompensation & Benefits:Annual Salary: $60,000 - $85,000Bonus: Annual bonus includes personal and company wide goalsBenefits: Paid time off such as PTO, sick days, and vacation days; Health, Dental and Vision insurance; Retirement benefits or accounts