Learning & Development Manager

Learning & Development Manager

The Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is looking for a Learning & Development Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. The Learning & Development Manager has the opportunity to contribute to the Guest Experience activates by providing exceptional knowledge and service in support of our world-renowned hotels. Work authorization for the location is required.

Work authorization for the location is required.

Join Our Team

In captivating Beverly Hills with Rodeo Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality. Offering tradition and trend, peaceful privacy and lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment.

About the Learning & Development Manager Role:

Onboarding

• Manages and facilitates (in collaboration with other presenters) Embark for all new employees
• Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviours, NLO, GROW, and annual compliance requirements.
• Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program
• Maintains an effective Designated Trainer program Responsible for an indirect reporting relationship with the Designated Trainers, ensuring their roles and responsibilities are supported, developed, and adhered to in standards achievement and improved guest satisfaction.
• Trains new Designated Trainers (DT) when required and regularly coaches and develops Designated Trainers (DT) in their role and responsibilities
• Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires

Operational Learning

• Partners with hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs
• Plans and co-facilitates training activities if/when training is part of the solution
• Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis

Management and Leadership training

• Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program
• Facilitates and/or coaches others to facilitate management development programs including GROW
• Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning
• Ensures every college recruit completes a structured program with learning objectives

Compliance

• In collaboration with People & Culture or relevant Department Head, manages all compliance and safety training related to the property

General

• Regularly benchmarks the learning function with Learning Success Levels
• Bases the direction for learning on a thorough Learning Needs Analysis
• Creates and produces a Learning Needs Analysis (LNA) and Training Plan aligned to property's goals & budget cycle
• Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies
• Prepares and produces training calendars that reflect performance gaps and learning needs
• Markets the learning function's programs, initiatives, and online learning
• Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change
• Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
• Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning
• Selects and manages external vendors to deliver specialized training on service and/or management skills
• Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline

Preferred Qualifications

• A university degree or equivalent experience required.
• Minimum of 3 years' experience working in a managerial capacity;
• Experience in adult education or a similar environment;
• Experience in hotel operations, preferably luxury hospitality or other service environments;
• Experience managing in diverse cultures.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.