Equine Veterinary Hospital Office Assistant - Bluegrass Equine Surgery

Job Description

Job Description

PetVet Care Centers' Bluegrass Equine Surgery is currently seeking a n Equine Veterinary Hospital Office Assistant to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide , we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as an Equine Veterinary Hospital Office Assistant who supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.

Bluegrass Equine Surgery (BES) in Versailles, Kentucky, is an equine veterinary practice providing exceptional client service and primary medical care in the central Kentucky region. We are building a new, diverse, supportive, and driven team.

Key Responsibilities

• Answer phones, assist clients as needed, escalating to other Hospital Administrators as needed. Welcome and host clients/ visitors in a professional manner.
• Maintain calendars, including but not limited to, surgeon's in-clinic patient calendar. Sending appropriate communication to clients regarding appointments and having all documents ready for efficient admission and discharge of patients, such as admission forms, Coggins, and health certificates.
• Send reports to clients for thoroughbred sales, maintaining an organized system to keep track of all sales horses and required paperwork.
• Listen and type up doctoral dictations for approval and send reports to clients
• Responds to inquiries about the range of services the practice provides, refer to appropriate department/staff member as needed.
• Receive and distribute incoming mail, and process outgoing mail.
• Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions.
• Use office 365, ezyvet and FileMaker to support day-to-day operations and clients.
• Respond to client emails; type and edit a variety of correspondence, and process faxes.
• Handle any onsite interactions in main lobby.
• Keep and maintain cleanliness if front lobby.
• Organize and track office equipment, ordering supplies, and maintaining cleanliness of storage closet and making sure there is enough office supplies.
• Willing to work full weekends during horse sales.
• Perform other duties assigned by Hospital Manager.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• Must have experience with the equine industry, understanding of the Thoroughbred industry in central
• Experience in veterinary practice settings
• Experience answering phones, handling client communications

Preferred Skills (Nice to Have)

• In depth knowledge of the central Kentucky Thoroughbred industry. Understanding of thoroughbred sales, farm knowledge.
• Experience in equine veterinary practice.

Schedule

• Tuesday-Friday from 8am to 5pm and Saturday from 8am to 12pm
• Can be flexible on Saturday schedule i.e. could be 9am to 1pm

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$17—$18 USD

At PetVet Care Centers, we're committed to a  Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals , including 1700+ veterinarians , we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy , empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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