Public Benefits Program Specialist II

Loudoun County Government has been named one of Forbes 2025 Best Large Employers! Were proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic growing community thats The Loudoun Difference .

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE SEE RESUME WILL NOT BE TAKEN INTO CONSIDERATION.

Introduction

Loudoun County is one of the fastest-growing counties in the country known for its excellent quality of life and strong economy while embracing its historic presence. Located 35 miles west of Washington D.C. Loudoun County offers a diverse blend of cultural recreational and educational opportunities.

Loudoun County Department of Family Services seeks a dedicated professional candidate for its Public Benefits Specialist II position. The successful candidate will join the Public Assistance and Support division and the diverse department that envisions better health safety and well-being for all. The Department supports individuals and families in the community to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.

Job Summary

In this role you will determine eligibility for the Supplemental Nutrition Assistance Program (SNAP) Medical Assistance and Temporary Assistance to Needy Families (TANF) for new applications. Responsibilities also include conducting interviews with applicants requesting appropriate documentation and applying applicable federal and state addition you will maintain a caseload of open SNAP Medical Assistance and TANF cases and regularly evaluate ongoing eligibility. You will also act timely on reported changes and complete thorough case documentation.

The ideal candidate should have the following:

• Knowledge of automated systems related to program area and job role.
• Knowledge of the principles methods techniques and practices of family children and adult public assistance programs.
• Skill in conducting interviews to gather pertinent information related to the determination of eligibility for public assistance programs.
• Knowledge of casework theory and practice.
• Skill in providing appropriate and effective case management for those applying for or receiving public assistance programs.
• Skill in communicating both verbally and in writing.
• Ability to establish and maintain working relationships with clients co-workers staff other professionals officials and the public.
• Ability to understand interpret and apply policy appropriately in determining eligibility.
• Ability to apply policies and procedures.
• Ability to manage sensitive and confidential situation in a professional and discrete manner

Hiring salary is commensurate with experience.

Minimum Qualifications

Associates degree and three (3) years of directly related experience in a customer service or social/human services setting or equivalent combination of education and experience.

Preferred:

• Bilingual in English and Spanish
• Public Benefits policy knowledge and experience processing SNAP Medical Assistance and TANF applications and renewals.

Job Contingencies and Special Requirements

Special Requirements:

• These positions may be located at our Leesburg or Sterling office and may be assigned and required to work at an alternate work site(s) to carry out duties that support the needs of the County.
• The successful candidate may be required to perform work that involves crisis situations and is required to make decisions involving people resources and property.

Job Contingencies:

• Successful candidate will pass pre-employment background checks to include criminal credit CPS and DMV.
• Valid drivers license

Equal Employment Opportunity
Loudoun County Government prides itself on fostering a diverse and inclusive workplace that promotes employee wellness and work-life balance. As an equal opportunity employer we consider all qualified applicants regardless of age color disability gender identity genetic information national origin political affiliation race religion sex sexual orientation or other non-merit factors.

Reasonable Accommodation
Applicants who wish to request a reasonable accommodation during the recruitment process should call Human Resources directly at
or email Human Resources.

Required Experience:

IC