Coordinator Inflight Crew

Position Summary:

The Coordinator Inflight Crew is responsible for all aspects of Inflight Crewmember schedules and all operating pairings and open segments. The Coordinator ensures that during normal and irregular operations (IROP) the integrity of the operation is maintained while ensuring compliance with the Federal Aviation Regulations (FARs), Collective Bargaining Agreements (CBA) and company policies and procedures. The Coordinator demonstrates the highest level of customer service while coordinating with other departments and communicating with Crewmembers. Essential Responsibilities: Monitor and resolve operational disruptions and legalities for all pairings and schedules of Inflight Crewmembers in accordance with Federal Aviation Regulations (FAR), Collective Bargaining Agreements (CBA) and company policies and procedures

Schedule and allocate Inflight reserve resources for the assignment of open flying and operational coverage. Communicate and coordinate with System Operations to resolve daily operational irregularities

Continuously monitors company Electronic Mail

Make close-in, critical Inflight Crewmember notifications as necessary

Maintain daily checklists, shift logs, and provide verbal briefing as necessary and assigned

Complete other duties as assigned by Crew Services Leadership

Other duties assigned

Minimum Experience and Qualifications: High School Diploma or General Education Development (GED) Diploma

One (1) year of Scheduling and/or Operational Experience

Successful completion of the pre-employment math assessment

Solid computer background including extensive use of Microsoft Office

Ability to work independently with a sense of urgency and attention to detail

Excellent organizational skills

Available for occasional overnight travel (10%)

Must pass a pre-employment drug test

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for a visa sponsorship

Preferred Experience and Qualifications: Bachelor’s Degree

One (1) year Crew Scheduling experience

Strong verbal and written communication skills

Strong mathematic skills

Strong Customer Service Skills

Experience with automated Crew Management Systems

Thorough understanding of the Federal Aviation Regulations (FAR) Part 121

Crewmember Expectations: Regular attendance and punctuality

Potential need to work flexible hours and be available to respond on short-notice

Able to maintain a professional appearance

When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft

Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun

Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards

Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))

Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System

Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls

Uphold JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities

The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position

Equipment: Computer and other office equipment

Work Environment: Traditional office environment

Shift work required to support operations 24 hours per day, 7 days per week

Non-traditional work hours; shifts cover 24/7 flight schedule

Irregular operations occasionally cause extended work days

Physical Effort: Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation The base pay range for this position is $32.18 per hour. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.