Business Development Officer

Business Development Officer - Business BankingLocation: Grand Rapids, MI 49508The Business Development Officer is a key revenue-generating role within Flagstar's Business Banking division, responsible for the acquisition of new client relationships within the $10M–$50M annual revenue segment. This role operates within a collaborative pod structure alongside a Relationship Manager (RM) and Business Banking Specialist (BBS), ensuring a seamless client experience from prospecting through onboarding and long-term servicing. The BDO serves as the front line of growth for the bank—identifying, qualifying, and converting new business opportunities while representing Flagstar's brand and capabilities in the marketplace.Job ResponsibilitiesProactively identify, source, and pursue new business banking relationships within the $10M–$50M revenue segmentDevelop and execute a disciplined prospecting strategy leveraging market intelligence, referral networks, and centers of influence (COIs)Build and maintain a robust pipeline of qualified opportunities through consistent outreach, networking, and community engagementRepresent Flagstar Bank at industry conferences, networking events, and professional associations to build brand awareness and generate leadsManage the full business development lifecycle from initial contact through proposal delivery and commitmentPrepare and deliver compelling presentations and proposals tailored to prospect needsNegotiate terms on straightforward credit requests and coordinate with the Relationship Manager on more complex structuresMaintain accurate and timely pipeline reporting within the CRM platform, including activity tracking, forecasting, and conversion metricsOriginate and structure smaller, straightforward credit requests (e.g., lines of credit, term loans, owner-occupied real estate) within established parametersAnalyze prospect financial statements and assess credit fit to determine alignment with Flagstar's risk appetitePartner with the Relationship Manager to transition complex credit structures and ensure seamless handoffPosition the full suite of Flagstar products including deposits, treasury management, payments, and merchant servicesOperate as an integral member of the Business Banking pod (BDO + RM + BBS), ensuring coordinated client coverage and communicationFacilitate warm handoffs of newly acquired clients to the Relationship Manager and Business Banking Specialist for onboarding and ongoing servicingCollaborate with internal product partners including Treasury Management, Payments, Wealth Management, and Commercial Real Estate to deliver comprehensive solutionsShare market intelligence and competitive insights with the pod and broader Business Banking leadershipMonitor market trends, competitor activity, and industry developments within assigned marketsIdentify high-value growth opportunities and recommend strategic pursuit decisions to leadershipContribute to the development of go-to-market strategies and segment-specific campaignsProvide regular market feedback to inform product development and pricing decisionsAdhere to all bank policies, procedures, and regulatory requirements in the execution of business development activitiesDemonstrate sound judgment in assessing and mitigating risk across all client interactionsEnsure all prospect and client interactions are documented in accordance with compliance standardsSupport the bank's Enterprise Risk Management framework through proactive identification of potential risksUses independent judgement and discretion to make decisionsAnalyzes and resolves problemsPerforms special projects, and additional duties and responsibilities as required.Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance training. Accountable to maintain compliance with applicable federal, state and local laws and regulations.Job RequirementsEducation level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign EquivalentMinimum experience required: 6+ Years of experience in commercial/business banking, business development, or relationship-based salesDemonstrated track record of sourcing, qualifying, and originating new commercial client relationshipsWorking knowledge of commercial lending products, deposit solutions, and treasury management servicesStrong communication, presentation, and relationship-building skillsProficiency with CRM platforms and Microsoft Office SuiteAbility to travel within assigned markets as neededEducation level preferred: Undergraduate Degree (4 years or equivalent) in Business, Finance, Account, or some other related fieldExperience in business banking or commercial banking with a focus on the $10M–$50M client segmentFormal credit training or underwriting experienceEstablished network of centers of influence, sponsors, and referral sources within target marketsExperience working within a team-based or pod coverage modelKnowledge of treasury management, payments, and cash management solutionsAdvanced consultative selling skills with the ability to diagnose client needs and deliver tailored financial solutionsJob CompetenciesBusiness Development & Prospecting: Ability to proactively source, qualify, and advance new client opportunities through disciplined sales executionCommercial Financial Acumen: Deep understanding of loans, deposits, treasury management, and fee-based products for businesses with $10M–$50M in revenueConsultative Selling: Ability to diagnose client needs, position value, and deliver tailored financial solutionsRelationship Management: Strong interpersonal skills with the ability to influence internal and external stakeholdersResults Orientation: Accountability for outcomes, revenue growth, and client acquisition targetsCross-Functional Collaboration: Effective partnership across relationship management, product, credit, and support teamsRisk Awareness: Sound judgment and commitment to operating within risk and compliance standardsStrategic Market Insight: Ability to assess market dynamics and identify high-value growth opportunitiesDemonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.Some travel is required for client meetings, networking events, industry conferences, and periodic team collaboration sessions.Physical demands (ADA): No unusual physical exertion is involved.Flagstar is an Equal Opportunity EmployerWe are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.Pay Range: $74,916.75 - $126,402.00