Mainframe Production Operations Specialist II

Mainframe Production Operations Specialist II

Chandler, Arizona

To proceed with your application, you must be at least 18 years of age.

Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position.

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include documenting or modifying knowledge, performing investigations, identifying incidents, mitigating impacts and engaging in triages, and working with technology teams to identify and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration.

Responsibilities:

+ Monitors and supports application components and infrastructure critical to the business, such as relevant technologies and dashboards, responds to alerts regarding production incidents, and resolves issues prior to customer service interruption

+ Fulfills requests from users, operations, auditors, and regulators within service level agreements and drives operational excellence through process improvement and monitoring development efforts related to supported technologies

+ Onboards monitoring tools and applications in access system(s) of record to research potential production incidents, meet user requirements and service changes, and identify and implement automation opportunities in partnership with architects and engineers

+ Communicates status updates and technical details, such as infrastructure, application and client impact, and component points of failure to management, and provides reporting on environment and incident status in operational meetings

+ Performs environment routing and cycling, implements splash pages, and liaises with development teams to design and configure auto provisioning, straight thru revocation ( STR ), and straight thru processing ( STP )

+ Manages aged revocation monitoring to identify and fix defects in applications and systems of record

+ Prepares technical documentation and develops procedures for trouble shooting incidents in order to identify production failure scenarios, vulnerabilities, and improvement opportunities requiring escalations

Required Qualifications:

+ This is a 3:30 PM – 2:30 AM ( MST ) shift 4 days a week Wednesday through Saturday and will require on call rotation and some Holidays

+ Candidate must have 5 or more years of console operations work experience in a large scale multi-platform data center.

+ Candidate must understand the sensitive and critical nature of data processing and service level agreements and be able to proactively contribute to organizational goals and delivery targets.

+ Technical experiences includes expert operator level knowledge of JES2 and MVS commands sets and console operations.

+ The ability to navigate and provide operator level control over CICS.

+ Knowledge of standard mainframe tools such as: MAINVIEW, Omegamon, Tivoli, SA/Zos, CAO, OPS / MVS, TMON, NETVIEW, TBSM, and HMC

+ A working knowledge of VTAM / SNA, IPL and POR procedures is required.

+ Highly effective ability to perform SYSMOD activities ( IPL, automation). Apply ext