FIELD SERVICE CASE WORKER

Job Description

Job Description

FIELD SERVICE CASE WORKER

SPECIALIZED FAMILY SERVICES PROGRAM

STARTING PAY: $20.00 PER HOUR

COMPANY OVERVIEW

A & Associates is a nationally recognized workforce solutions provider with more than 20 years of experience delivering professional staffing, security, and workforce management services to federal, state, local, and commercial clients. Headquartered in Florida and operating nationwide, A & Associates is committed to providing highly qualified professionals who deliver exceptional service, integrity, and accountability. Our team supports critical programs by providing responsive staffing solutions and operational excellence while maintaining our commitment to "Quality In Everything We Do."

POSITION SUMMARY

A & Associates is seeking compassionate, dependable, and detail-oriented Field Service Case Worker to support a federal community services program. Individuals in this role will travel throughout an assigned geographic area to conduct scheduled field visits, verify information, complete required documentation, and assist with activities designed to promote the health, safety, and well-being of assigned individuals. Successful candidates are professional, exercise sound judgment, communicate effectively, maintain confidentiality, and are comfortable working independently in the field while meeting strict reporting deadlines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·         Conduct scheduled field visits within an assigned territory.

·         Verify information and document observations in accordance with established program requirements.

·         Complete detailed electronic reports accurately and within required timeframes.

·         Observe and document health, safety, and welfare concerns when identified.

·         Communicate professionally with program participants and appropriate stakeholders.

·         Maintain accurate and confidential case documentation.

·         Utilize mobile technology and company systems to document activities.

·         Follow all federal, state, client, and company policies and procedures.

·         Attend required training and maintain compliance with all program requirements.

·         Perform other related duties as assigned.

TRAVEL REQUIREMENTS

·         Extensive travel is an essential function of this position and may include local, regional, or out of state assignments based on operational needs.

·         Employees must be willing and able to travel throughout their assigned territory and accept temporary assignments in other geographic areas when required.

·         Daily travel to multiple locations may be required.

·         Occasional overnight travel may be required depending on assignment location and program requirements.

·         Must possess a valid driver's license with an acceptable driving record.

·         Must maintain reliable transportation and be able to travel independently.

·         Must be able to organize and manage travel schedules while meeting established deadlines.

·         Approved travel, lodging, and authorized business expenses will be reimbursed in accordance with company policy and applicable contract requirements.

MINIMUM QUALIFICATIONS

·         High school diploma or GED required.

·         Valid driver's license with an acceptable driving record.

·         Reliable personal transportation.

·         Ability to travel throughout an assigned geographic territory.

·         Excellent written and verbal communication skills.

·         Strong organizational and time management skills.

·         Proficiency using Microsoft Office, mobile devices, and web-based applications.

PREFERRED QUALIFICATIONS

·         Education in social work, criminal justice, human services, healthcare, psychology, education, or a related field is preferred.

·         Previous professional experience working with individuals, families, or the public in a service-oriented environment is preferred.

·         Experience conducting field visits or home visits.

·         Experience working with government agencies or government-funded programs.

·         Bilingual language skills.

·         Previous federal security clearance or favorable background investigation.

·         Experience working with vulnerable populations.

FEDERAL SCREENING REQUIREMENTS

Employment is contingent upon successfully completing all required company and federal pre-employment screening, including background and employment verification, fingerprinting, and a favorable federal personnel security determination. Candidates must also meet all eligibility requirements applicable to the position.

PHYSICAL REQUIREMENTS

This position requires the ability to sit, stand, walk, and drive for extended periods, travel throughout an assigned service area, occasionally lift up to 25 pounds, and use a computer, tablet, and mobile phone to perform essential job functions.

WORK SCHEDULE

This is a full time, field based position with a flexible schedule driven by operational needs. Occasional evening, weekend, and overnight work may be required.

COMPENSATION AND TRAVEL

Compensation starts at $20.00 per hour, with overtime paid in accordance with applicable federal and state law. Extensive travel may be required based on assignment location and program needs. Approved business travel and authorized expenses, including mileage, lodging, meals, parking, and tolls, will be reimbursed in accordance with company policy and applicable contract requirements. Employees may be assigned within or outside their primary geographic area as needed.

EQUAL EMPLOYMENT OPPORTUNITY

A & Associates is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We recruit, hire, train, promote, compensate, and administer all employment practices without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, business needs, and the ability to successfully perform the essential functions of the position, with or without reasonable accommodation.