Business Services Team Admin

We are looking to employ 1 administrators as follows: 1 x 37.5 hours per week Job share considered. Main duties of the job An opportunity has arisen to join our growing team at Royal Primary Care and we are looking for an enthusiastic full time Business Services Administrator to work within our busy medical practice within the Chesterfield area. The successful candidate should have basic IT skills. Other essential skills are the ability to work as part of a team, have a good level of qualification (or equivalent experience) and competency in Maths and English. Working for our organisation Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust. As well as an NHS pension, you’ll have access to training and development opportunities and a range of well‑being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You’ll have an equal say in how we look after you through access to our annual staff survey. (Please note although this is not Agenda for Change - we do offer our employees a good package of benefits) Detailed job description and main responsibilities To work within the reception team with a focus on achieving excellent patient care via the telephone and face to face. Carry out GP approved triage to ensure our patients see the correct clinician first time. Being a first point of contact for our patients and other healthcare providers. Qualifications and Training GCSE in Maths & English Grade C or above ECDL or equivalent NVQ or equivalent in Customer Care Formal training in a public facing environment Knowledge of GP computer systems, preferably SystmOne Experience Working with the public. Understanding of back office functions. Telephone call handling experience. Understanding of patient confidentiality and iGPR. Skills and Knowledge Good team working skills. Ability to work independently following verbal or written instructions. Understanding of Subject Access Requests and other types of requests from patients and / or outside agencies. Understanding of referral process for patients from primary to secondary care. Understanding the issues around safeguarding and patient confidentiality. GDPR knowledge. Knowledge of searches within SystmOne. Ability to action team tasks. Knowledge of appointment process. Use of SMS systems. Use of admin email. Personal Attributes Adaptable to change. Friendly but professional approach. Good time management. A willingness to strive for excellence and train in all aspects of the team. Flexible approach to cross site working. Flexible Working If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you. This role is part of the integrated health and social care community across Derbyshire, where there are many opportunities to work across different locations and providers developing new and different skills. Whilst this role is initially based in Chesterfield there may be future opportunities to be based at different locations within the health and social care community which we may talk to you about in the future. Opening hours: 8.30am-5pm, Monday-Friday #J-18808-Ljbffr Chesterfield Royal Hospital