Branch Manager 3 - Creve Coeur Office

Job Description Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty is to lead and manage branch(es) to ensure that goals are met and to enforce compliance with all banking laws and regulations. This role includes coaching, developing, mentoring, and training team members and exercising independent judgment in performing necessary duties. Key Responsibilities Use effective communication and critical thinking to identify financial resources for customers and provide direction and recommendations to appropriate products and services. Help individual and business customers reach their financial goals through collaboration with partners including wealth, business banking, mortgage, or payment services. Act as a leader for customer experience, providing motivation and direction for the team. Expand customer base and promote and participate in local market/community to identify needs and promote U.S. Bank products and services. Essential Skills Adaptive Coaching: Adjusts coaching style and approach based on the individual needs, skills, and motivations of employees. Conflict Resolution: Uses logic and de‑escaltation techniques to solve difficult problems with effective solutions. Accountability: Takes ownership of decisions, actions, and outcomes. Influence: Persuades, inspires, and guides others to support ideas and initiatives. Critical Thinking: Analyzes information, questions assumptions, and evaluates different perspectives. Priority Setting: Assesses tasks and focuses on the most critical activities to achieve business objectives. Relationship Management: Establishes, maintains, and grows positive connections with others. Business Insights: Drives the team with knowledge of products, services, digital, and policy to achieve goals. Basic Qualifications Bachelor’s degree or equivalent work experience. Three to four years of experience in a sales, retail management, or banking environment. National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. Preferred Skills/Experience Thorough product and regulatory knowledge. Understanding of retail product philosophy, policies, and systems. Knowledge of teller and platform functions. Analytical skills to evaluate credit requests, budgets, and trends. Effective interpersonal communication, leadership, relationship management, and sales skills. Problem‑solving ability with minimal guidance. Demonstrated success in retail sales environment. Knowledge of employment practices and change management. Location Expectations This role requires working from a U.S. Bank location five (5) days per week and at least two hours of driving per week. Benefits Health, dental, and vision coverage. Term life insurance, optional term life insurance, short‑term and long‑term disability. Pregnancy disability and parental leave. 401(k) and employer‑funded retirement plan. Paid vacation (2–5 weeks depending on salary grade and tenure). Paid holiday opportunities (up to 11). Adoption assistance. Sick and safe leave accruals of one hour per 30 worked hours, up to 80 hours per calendar year unless otherwise required by law. Equal Opportunity U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program. Additional Information Posting may be closed earlier due to a high volume of applicants. #J-18808-Ljbffr