Service Manager

This position reports to the Manager, Quality & Safety with responsibilities to provide technical support to customers for warranty and service on TWG products. Responsibilities Manages the daily operation of the Service Department which includes but is not limited to: warranty work, parts orders, returned goods, and resolving customer concerns. Manages the daily work, overall direction, mentoring, training, and evaluation of assigned department employees. Works with engineering, manufacturing, sales to resolve warranty and/or quality concerns. Keeps accurate, detailed records of service calls, sales orders, RMA's, warranties and credits according to company practices. Provides customer training on TWG product applications as needed. With authority to follow ISO procedures, initiates action to prevent problems, documents quality problems, contributes to problem solutions, verifies implementation of solutions, controls further processing when a problem is identified, protects the environment, including preventing pollution, and analyzes or identifies areas for correction or improvement. Qualifications / Requirements Associate’s degree in Business, Engineering or related field. 2-5+ years of successful supervisory experience, or combination of education and experience. History of working with geared, technical, and/or hydraulic applications. Must be able to travel as required and /or directed. Preferred Bachelor’s Degree in Business, Engineering or related field. Work Arrangement: Onsite Benefits include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. #J-18808-Ljbffr TWG