SAP IT Manager - Application, Reliability, and Service Maintenance

Lead SAP MedTech Vision and Innovative Medicine business services and support application maintenance for SAP ECC and S/4HANA environments Oversee service delivery, portfolio management, incident and problem management, compliance, knowledge management, and continuous improvement Own the service level management lifecycle, including SLAs/OLAs, performance monitoring, reporting, service reviews, stakeholder engagement, compliance, data governance, and continuous improvement Optimize the SAP portfolio, maintain CMDB accuracy, and partner with application development and infrastructure teams on lifecycle, impact, and cost assessments Lead rapid incident resolution, major incident communications, root cause analysis, prioritization, and sustainable fixes Champion knowledge management and KCS practices Use KPIs and customer feedback to improve service delivery, automation, self-service, and operational processes Collaborate with ongoing transformational programs across the Johnson & Johnson supply chain Collaborate with business partners, Technical Product Owners, developers, and vendors to deliver reliable SAP services Improve the application lifecycle across design, deployment, operations, monitoring, and automation Support high availability through proactive performance management, readiness reviews, and capacity planning Build global partnerships with diverse, high-performing teams Requirements Bachelor’s degree in information systems, computer science, or equivalent work experience 10+ years of experience supporting and administering SAP applications and technologies Experience with SAP ECC, GTS, CRM, BW, APO, GRC, SAP BusinessObjects, NetWeaver Portal, Process Orchestration, Gateway/Fiori, LVM, Web Dispatcher, and HANA Experience using approved AI-enabled tools to improve productivity In-depth SAP knowledge across OTC (SAP SD), Finance, and Make Experience in one or more supply chain functional areas such as Plan, Deliver, Source, Make, Quality, or Finance Strong understanding of ITIL processes, including incident, change, problem, and release management Experience managing vendor work orders, invoices, performance metrics, procedural guidance, and continuous process improvement Experience with SAP, Informatica, Tableau, or webMethods Strong problem-solving, accountability, ownership, and partner relationship management skills Excellent verbal and written communication skills Strong judgment, negotiation, influencing, analytical, and leadership skills Ability to manage global, cross-cultural relationships and prioritize business outcomes Ability to work independently, manage multiple priorities, and provide and apply feedback constructively Hands-on S/4HANA experience preferred SAP certification preferred Ability to travel up to 10%, domestically and internationally Demonstrates extensive expertise in SAP application management, including SAP ECC and S/4HANA, with a strong focus on service delivery, compliance, and continuous improvement. Proven ability to lead cross-functional teams and optimize operational processes through effective stakeholder engagement and performance management. Highest-signal resume keywords SAP ECC Administration S/4HANA Experience ITIL Process Management Vendor Management Problem-Solving Skills ATS Optimization Keywords Hard Skills SAP Applications Support SAP BusinessObjects Process Orchestration Data Governance Performance Monitoring KPI Development Automation Capacity Planning Root Cause Analysis Continuous Improvement Soft Skills Excellent Communication Skills Accountability Leadership Skills Negotiation Skills Partner Relationship Management Certifications & Qualifications SAP Certification Industry Keywords Supply Chain Management OTC Finance Make Compliance Tools & Technologies Informatica Tableau WebMethods AI-Enabled Tools NetWeaver Portal #J-18808-Ljbffr Jobtailor