Change Manager

Job Description

This role will own change management and adoption (hypercare) for a newly launched AI-enabled product used across sales teams. While product managers build the features, this individual ensures launch success, user adoption, training, and ongoing support during the critical post-launch period.

Hypercare runs for approximately 60 days after launch, and this role will be fully accountable for driving adoption, identifying issues, and coordinating resolution.

Key Responsibilities

Change Management & Hypercare

Own end-to-end change management for new product launches, specifically:

User readiness

Process impact assessment

Adoption strategy

Lead the 60-day hypercare period post-launch:

Identify bugs, gaps, and process breakdowns

Partner with business units and product teams to drive resolution

Act as the primary owner of adoption (not escalating everything upstream)

Training & Enablement

Oversee training programs for new and existing tools:

Salesforce

PeopleSoft

Internal tools

Office hours and ongoing enablement

Work closely with HR and Training teams to:

Automate training processes where possible

Streamline onboarding and system education

Automation & Continuous Improvement

Identify opportunities to automate workflows tied to:

HR systems

Training delivery

Internal tooling and processes

Focus on execution and outcomes - how to get things done, not just identifying issues

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• AI experience

-Salesforce, ERP experience