District Manager

District ManagerAs a District Manager at US Storage Centers, you will be pivotal in driving the success of multiple locations across your district. You will be responsible for developing and mentoring store managers, ensuring exceptional customer satisfaction throughout your district, and overseeing the financial performance of all locations. Working closely with the Regional Director of Operations, you will lead strategic initiatives, guide your teams to achieve performance goals and foster a positive, high-performing work environment. Your leadership will be essential in executing district-level strategies and contributing to special projects to enhance operational success.Essential Functions and Areas of ResponsibilitiesLeadership and Strategy:Develop and execute strategies to achieve district-level goals, including revenue, occupancy, and profitability targets. Identify and capitalize on opportunities to drive growth and efficiency across all locations.Foster a collaborative and inclusive culture across your district. Ensure effective communication between all team members and departments. Work closely with upper management to align district goals with company-wide initiatives.Manages through unusual events to keep the district operating to standardLeads with integrity, honesty, and knowledge that promote the culture and values of US Storage CentersEffectively coordinate special projects such as Facility conversions/openingsReview store environments and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching to the store employees to act and achieve operational goalsKeeps up with current and future competition through competitor property visitsEffectively communicates with Leadership, mid-level management, and facility employeesRegular worksite attendance following the Company's Attendance Policy is required for this positionOther Duties As AssignedPeriodic special projects and duties may be assigned based on Company need and requirementsMust be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlinesFinancial and Operational Management:Oversee the financial performance of each store in your district. Monitor key performance indicators (KPIs) and ensure that goals are met consistently. Implement corrective actions as needed to achieve financial and operational objectives.Rental ratesDiscountsTenant Protection PlanSolicits customer feedback and follows up on all customer service issuesMonitor controllable expenses to provide the highest R.O.I. for each storeAnalyzes financial reports and addresses trends and issues in district performancePerforms monthly site audits and inspections to meet Company goals and industry standards. Follow up and take necessary actionEnsure that all stores operate in compliance with company policies and procedures.Coaches store managers on ongoing repairs and maintenance. Assure the use of the company maintenance program/tool.Talent Management and Development:Supervise employeesInterview and hiring site managersContinued training of Property Managers, Assistant Managers, District Trainers and Sr. ManagersEvaluate employee performanceEnforce company policy and proceduresSchedule employee work hoursAttract and retain top talent by supporting your team's growth and ensuring they are motivated to succeed.Manage timely recruitment efforts, ensuring a strong talent pipeline is maintained for staff positions.Develop the store management team to deliver exceptional customer experience in all store s.Core CompetenciesGeneral office and telephone skills are requiredBasic Computer Skills are requiredExcellent written and verbal communication skillsGood organizational skillsProactive, self-starter, goal oriented, and ability to work independentlyMaintain a positive attitude and composure in a multi-location Supervisory roleCollaborative team playerAbility and willingness to work remotely as necessaryMust maintain and hold a valid State Driver's License ( if driving for Company business for the role )Uphold Company's Vision, Mission Statement and Core ValuesEducation and/or ExperienceBachelor's degree preferred but not required. Equivalent of 3-5 years work-related experience and/or training in retail sales, retail, customer service, sales management and/or multi-unit managementExceptional leadership skills and experience supervising othersValid driver's license and reliable form of transportation are required in order to perform essential functions of this jobWeekend availability may be occasionally requiredBe flexible and can travel up to 50% of the timePossess the eagerness and work ethic to succeed in a customer service environmentPhysical DemandsStationary Position : frequently remains stationary up to 50% of the time and sitting up to 6 hours in a dayMove/Traverse : frequently bend, stand, stoop and/or walkCarry Weight : infrequently carry weight and/or lift objects (light to heavy) weighing up to 50 poundsHearing and Speech : frequently communicates with the ability to hear and talk on a regular basis with clients who have inquiries about their storage accounts, billing invoice or other related account matters; must be able to exchange accurate information in these situationsSight: frequent use of sight to detect images on computer, office documents, facility objects near and farClimb : occasionally ascends/descends a flight of stairs to service the lights and/or reach overheadBenefits for Full-Time EmployeesPaid Time OffPaid Holidays401(k) EligibilityHealth Benefits: Medical, Dental, VisionLife Insurance BenefitsSupplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident)Recognition of Hard Work and Exemplary PerformanceClean, Air Conditioned, Friendly Working EnvironmentDiscretionary Bonus Based on Several FactorsAbout Westport Properties/US Storage CentersFounded in 1985, Westport Properties ("WPI") is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of January 2025, WPI has over 17 million square feet of self storage space under management and its total assets under management is over $3 billion with its US Storage Centers brand as well as over 650 multifamily units while employing over 600 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $15M and Charity Storage has raised over $1.2M.At-Will Employment & Equal Opportunity EmployerWestport Properties, Inc. is a parent company of US Storage Centers (USSC) which provides at-will, equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, marital status, disability or genetics. Furthermore, Westport Properties, Inc. expressly prohibits any form of workplace harassment and discrimination based on age, disability, color, genetics, marital status, national origin, race, religion, sex, sexual orientation, or veteran status in compliance with federal, state and applicable local laws governing employment and labor law in every location in which the company conducts business. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.DisclaimerAll Employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative Consumer Reports, CA ICRA and other state mandated requirements