On Call Banquet Server/Bartender- Hotel Sorrento

Lead Server

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

The historic Hotel Sorrento is a cultural anchor in Seattle. From the fireside salons filled with local legends, to a spirit sighting, or the rooftop views of a growing city, the Sorrento has always been where Seattle gathers to celebrate and connect; a landmark with decades of stories, well cared-for guests, and deep roots in the neighborhood it calls home. Steps from downtown Seattle, the hotel enjoys one of the city's most enviable settings: walkable to Pike Place Market, the waterfront, the convention center, and the region's best dining, all while retaining the quiet charm of a tree-lined enclave.

The Lead Server sets the standard for service at Stella, our restaurant which features fresh, coastal Italian cuisine. You run the floor, keep the team on track, and make sure guests are looked after without ever feeling managed. Several shifts a week, you'll also take on Manager on Duty responsibilities, giving you real operational experience and a natural step toward restaurant management. The Lead Server has a direct hand in how guests experience our hotel and in how the service team performs day to day. It's a role built on consistency, judgment, and the ability to bring a team together under pressure. Done well, it shapes the tone of the entire floor.

About the Role

The Banquet Server/Bartender works closely with the Captains and Managers to ensure our residents and guests receive excellent and detailed service. Communicates guest needs to fellow employees (including other departments). Behaves in a professional manner at all times and treats everyone with respect and courtesy.

What You'll Do

• Demonstrate strong knowledge of the wine list, wines by the glass, spirits, liqueurs, ports, and cocktail offerings to confidently assist guests with selections and recommendations.
• Provide attentive, professional, and welcoming service in accordance with Hotel Sorrento's service standards.
• Accurately take and communicate guest orders, using a notepad or memorization as appropriate.
• Anticipate guest needs by observing guest cues, responding promptly to requests, and recognizing when additional service is needed.
• Set up, stock, and prepare banquet bars prior to events, ensuring all necessary equipment, glassware, garnishes, mixers, ice, and beverage supplies are available.
• Prepare and serve beer, wine, spirits, and cocktails according to Hotel Sorrento standards and event specifications.
• Maintain an organized, clean, and fully stocked bar throughout the event, replenishing supplies as needed.
• Provide responsible alcohol service in accordance with Washington State liquor laws and Hotel Sorrento policies, including verifying identification when appropriate and monitoring guest consumption.
• Process beverage orders and payments accurately, as applicable to the event.
• Break down and clean banquet bars following events, properly storing remaining products and returning equipment and supplies to designated areas.
• Assist with food and beverage service, including plate-up, coffee preparation, and other event-related duties as needed.
• Maintain cleanliness and organization throughout the event, including bussing tables, clearing dishes, and keeping service areas presentable.
• Operate the dishwasher and assist with dishwashing duties when additional staffing is not provided.
• Clear, clean, and reset tables and event spaces following the conclusion of each event.
• Complete side work, restock supplies, and prepare event spaces and service areas for the next shift or event.
• Work collaboratively with the banquet team to ensure smooth event execution and an exceptional guest experience.

What You Bring

• 23+ years in a restaurant or hospitality environment, with a strong food service background
• Proven ability to lead and support a team, and to hold a standard without losing the room
• Clear, confident communication with guests and colleagues
• A close eye for detail and consistency
• The composure to think on your feet and resolve issues without disrupting service

Qualifications

• Washington State Food Handlers Certificate-required
• Washington State Class 12 Permit-required
• High school diploma, GED Degree, or related training equivalent
• Experience within luxury brand/markets preferred
• Knowledge of guest service etiquette and proper food and beverage serving techniques

• Ability to perform all tasks related to restaurant server and proficiently use job-related software, property management systems and office equipment
• Ability to remain calm in various situations, use sound judgement and effectively solve problems
• Ability to work quickly, prioritize, and maintain service at multiple tables at a time
• Ability to read and interpret documents such as safety rules and procedural manuals
• Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages

Compensation & Benefits

Hourly Rate: $21.30 + Gratuities

Additional benefits include:

• Free parking
• 401(k) retirement plan with employer match after 90 days of employment
• Annual Paid time off accrued based on hours worked
• Washington-mandated paid sick leave
• Ash Hotel discounts
• F&B perks

Work Environment & Physical Requirements

Property-based, restaurant and kitchen floor presence, and occasional meetings across departments. Flexibility to work days, evenings, holidays, and weekends around key team milestones, events, or business levels. Ability to sit, stand, walk, and lift up to 25 lbs as needed.

Legal Notices

Equal Employment Opportunity: We are an equal opportunity employer and make hiring decisions based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, ancestry, age (40+), disability, medical condition, genetic information, sexual orientation, gender identity or expression, marital status, military or veteran status, or any other characteristic protected under federal law.

Reasonable Accommodations: We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. To request an accommodation, please contact us during the application process.

At-Will Employment: Employment with this company is at-will, meaning either the employee or employer may terminate the employment relationship at any time, with or without cause or notice, to the extent permitted by law.