Technology Account Management Analyst - Hybrid

Job Title: Technology Account Management Analyst - Hybrid



Duration (Contract): 8 Months



Client Location: O'Fallon, Missouri

Location Preference: Hybrid

Job Description:

As a Technology Account Management Analyst, you will to support and advance customer learning across North America. The ideal candidate is customer-focused, intellectually curious, proactive, and comfortable working in a dynamic, cross-functional environment. This individual contributor will coordinate and deliver learning experiences that help customers effectively adopt and maximize the value of the organization s products and services.

The ideal candidate is outgoing and customer-centric, with the confidence and ability to present, facilitate, and host learning experiences for both small and large audiences.

Responsibilities:

• Execute customer learning programs to deliver engaging and effective learning experiences.

• Deliver foundational product training through platforms such as Adobe Connect, Zoom, and Teams, while helping customers navigate learning pathways and build confidence in adopting and using products and services.

• Support day-to-day Academy operations by monitoring the team mailbox, creating, and managing user access, responding to customer and internal requests, and resolving learning-related questions and issues timely.

• Coordinate learning initiatives and customer readiness activities, including training logistics, customer onboarding, communications, and other activities that support successful learning experiences.

• Partner cross functionally to understand customer needs, align learning strategies, and deliver value-add content.

• Maintain and enhance learning content and resources, ensuring training materials, documentation, and customer-facing information remain accurate, accessible, engaging, and aligned with current product capabilities.

Required Skills, Experiences, Education and Competencies:

• Have experience in learning and development, customer education, training delivery, or event planning, with the ability to independently execute learning programs and facilitate engaging customer experiences.

• Be a confident and engaging presenter and facilitator, comfortable hosting and communicating with audiences of varying sizes and levels of technical expertise.

• Demonstrate strong communication, organizational, analytical, and problem-solving skills, with exceptional attention to detail and the ability to manage multiple priorities effectively.

• Be highly customer-centric and collaborative, with the ability to build relationships and partner effectively.

• Be proactive, resourceful, and comfortable taking ownership, identifying what needs to be done and moving work forward.

The hourly range for roles of this nature are $30.00 to $40.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.