Bilingual Customer Service Rep

Job Description

Job Description

Job Summary

We are seeking a Bilingual Customer Service Rep for a temporary 3-month healthcare services assignment supporting a contact center program focused on Medicaid and CHIP member services. This role is ideal for a customer-focused professional who is fluent in English and Spanish, enjoys helping people understand important healthcare information, and can provide clear, accurate support in a fast-paced call center environment.

This opportunity offers structured training, supportive leadership, and the potential to transition into a regular training program after the initial project is completed. You will be part of a collaborative team that values professionalism, accuracy, empathy, and strong service delivery.

Key Responsibilities

- Handle inbound and outbound customer service interactions related to healthcare eligibility, enrollment, and benefits.
- Provide informed, objective responses regarding eligibility guidelines, policies, access to care concerns, and escalated issues.
- Assist Medicaid and CHIP members with managed care plan information and help them make informed decisions.
- Process workflow documents such as income verification, identity verification, and other eligibility documentation.
- Learn and apply new policies, procedures, and program updates related to state healthcare programs.
- Maintain professionalism, accuracy, and confidentiality while supporting customers by phone and related communication channels.

Compensation and Benefits

- Pay Rate: $17.46 per hour.
- Job Type: Contract/Temporary.
- Assignment Length: Temporary 3-month assignment.
- Class Start Date: July 20.
- Training Duration: 2 weeks.
- Training attendance is mandatory, and no time off is permitted during training.
- Training schedule is Monday through Friday, with exact hours to be provided.
- Candidates are expected to be on camera for the full training and nesting period.
- Post-training hours of operation are Monday through Friday, 8:00 AM to 7:00 PM EST, and Saturday, 9:00 AM to 12:00 PM EST.
- Shifts will be assigned after training is completed.
- Candidates must meet Bring Your Own Device requirements, including computer specifications, webcam, and headset.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Description

This company offers growth and a great group of people to work with.

Company Description

This company offers growth and a great group of people to work with.