Customer Service Specialist

Your Job The Customer Service Specialist is an integral part of the Monee busbar team operations. Each account specialist takes ownership of their assigned accounts and represents the "Voice of the Customer" (VOC) in all sales and operations activities to ensure optimal efficiency and satisfaction. In order to comply with U.S. export control laws and regulations, this position requires applicants to either provide proof of U.S. citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export Administration Regulations. Our Team You’ll be part of the Power Solutions Business Unit (PSBU) - Busbar team at Molex, based in Monee, Illinois, one of Molex's long-standing manufacturing and engineering sites. The Monee location has supported busbar design and production for decades and plays a central role in North American busbar manufacturing within the PSBU organization. The Busbar team partners closely across engineering, manufacturing, quality, supply chain, and commercial functions to deliver power distribution solutions used in demanding applications where reliability and performance matter most. Work at the Monee site spans the full product lifecycle, from design and manufacturing processes to continuous improvement and operational execution, creating opportunities to see the real-world impact of your contributions. What You Will Do Manage customer inquiries via phone, email and online systems in a timely professional manner. Process orders, Quotations and RMA's Coordinate with production and supply chain teams to confirm product availability, lead times, and delivery schedules. Monitor order status and proactively communicate updates or delays to customers. Resolve customer complaints, discrepancies, and issues efficiently. Support pricing, invoicing and documentation requirements. Collaborate with sales and account management teams to support customer retention and growth. Who You Are (Basic Qualifications) High school diploma or equivalent Strong communication and problem-solving skills Ability to manage multiple priorities in a fast-paced environment. Works independently and makes educated decisions. Proficiency in Microsoft Office What Will Put You Ahead Customer service experience in a manufacturing or industrial environment Experience with order management and logistics coordination Ability to work cross functionally with internal teams. Customer-focused mindset with proactive approach. For this role, we anticipate paying $50,000 - $62,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu). #J-18808-Ljbffr Molex