National Dispatcher

Schedule: Both FT & PT availability; Flexible, able to work weekends & evenings Pay: $20.00 - $23.00 Location: 89 Ridge Rd., North Arlington NJ 07031. This position is not remote or hybrid, must be in office. Position Overview Responsible for daily dispatching of reservations globally. Responsibilities Ensure that all customers are picked up on-time. Responsible for knowing the location of all vehicles at all times while dispatching. Keep dispatch screen updated and coded accurately at all times. Communicate all changes and details with your chauffeurs, wingman and any other appropriate personnel or customers. Interact with office staff, managers, clients and chauffeurs to ensure the accommodation of and/or special requests pertaining to certain jobs. Take all customer calls that include reservations, changes or cancellations. Handle customer complaints immediately, courteously and efficiently. Report any problems with any reservation by creating an incident report in the specific order in the Santa Cruz program. Qualifications Must be knowledgeable of airports, hotels & entertainment venues. Must be familiar with a Limousine Dispatching program Santa Cruz Preferred. Excellent customer service skills a must and able to communicate effectively with clients and chauffeurs. Ability to prioritize and multitask in a busy environment, while still following through and completing all tasks. Computer literate able to update flights, maps, etc. Ability to work in a fast-paced environment and make quick and precise decisions. Experience in the limo industry strongly preferred. Ability to make good judgement and decision in handling client's situation. Heavy dispatch and customer service experience a huge plus. #J-18808-Ljbffr Avalon Transportation