Store Operations Coordinator

Job Description

Job Description

About Us: GTT Commercial Tires helps trucking companies keep trucks rolling and cash flowing. We are an Inc. 5000 business with 3,000+ 5-star reviews serving commercial trucking customers across Virginia. We rely on established organic demand driven by trust, dedication, and high-quality timely service.

The Role: We are hiring a Store Operations Coordinator to manage the daily floor operations of our Richmond retail location. Your objective is to maintain general store appearance, manage inventory, and guide owner-operators and fleets through their tire purchasing decisions.

Growth Potential: We are growing fast and upward mobility here is dictated by competence, not tenure. Master and own the operations at this location while consistently demonstrating what excellence is, and you will build a clear path to advancement opportunity. We are looking for people who take ownership of their work to be part of our ambitious future.

What You Will Do:

• Perform daily store operations, including opening and closing procedures
• Respond directly to inbound calls, email inquiries, and walk-in traffic.
• Consult with customers, perform tire inspections, prepare quotes for commercial tires and related services based on their specific needs.
• Coordinate directly with technicians, vendors and store leadership.
• Maintain accurate inventory counts and a clean, functional retail space.
• Process transactions and maintain accurate daily records in the POS/CRM system.

The Ideal Fit:

• You are highly organized and prioritize maintaining reliable performance.
• You are comfortable talking to business owners, fleet managers, and drivers to diagnose their practical needs.
• You are accustomed to retail, managing tasks, and performing reliably consistently.
• Technologically competent and comfortable using GSuite
• Product Knowledge: Zero prior automotive or commercial tire experience is necessary. If you bring the operational discipline, we will provide the training you need to be successful.

Requirements & Schedule:

• Schedule: Full-time W-2. Predictable hours. No nights.
• License: Valid Driver’s License (Required).

Physical Requirements:

• Mobility: You will be on and off your feet throughout the day.
• Heavy Lifting: You must be able to occasionally lift, roll, and maneuver inventory up to 75 lbs.
• Shop Environment: You need to be comfortable working in and around an active service environment that can be loud and fast-paced.

Compensation & Benefits:

• Highly competitive base salary prioritizing retention and stability.
• Medical, Dental, and Vision insurance with company participation.
• 401(k) with company matching.
• Paid time off and vacation.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service (required)
• 1 Year Retail Sales (required)

Additional Information:

• Work Location: In person