Membership Operations Coordinator

Job Category: Operations,RFC - Membership

ABOUT THE ROLE

Richmond Football Club members are among the most passionate and loyal supporters in the AFL. Delivering a seamless membership experience requires exceptional operational processes, accurate member data, strong financial controls and industry-leading service. The Membership Operations Coordinator is responsible for overseeing the ongoing management, integrity and optimisation of the Club's membership database, fulfilment programs and membership compliance processes. The role administers key operational programs including membership renewals, database management, fulfilment operations, payment compliance initiatives and match-day operational support. Working closely with Membership Shared Services, Consumer Business stakeholders and external providers, the Membership Operations Coordinator plays a critical role in ensuring the Club's membership products, systems and processes operate efficiently while delivering an outstanding experience for members.

KEY RESPONSIBILITIES

1. Membership Database & Operations – Coordinate the Club's membership renewal program, maintain database integrity, manage operational reporting and audits, oversee payment administration and drive continuous improvement initiatives to ensure accurate and efficient membership operations.
2. Membership Fulfilment – Administer relationships with fulfilment providers, coordinate fulfilment programs, resolve member fulfilment enquiries and support the successful delivery of membership packs, rewards and member events.
3. Membership Compliance & Financial Administration – Manage membership payment compliance programs, monitor payment plans and member balances, coordinate member communication journeys and support membership-related banking and financial administration requirements.
4. Match Day & Consumer Operations Support – Coordinate Consumer Business operational requirements at AFL and AFLW match days, support casual staff and game-day operations, and contribute to broader Consumer Business projects, process improvements and member experience initiatives.

WHAT WE’RE LOOKING FOR

1. 1-2 years’ experience in membership, customer service, administration or consumer operations.
2. Strong organisational skills, attention to detail and the ability to manage multiple priorities.
3. Experience working with CRM systems and maintaining accurate data.
4. Excellent communication and stakeholder management skills.
5. A proactive, solutions-focused mindset and commitment to delivering exceptional member experiences.
6. Experience with Excel, Archtics, Salesforce or similar systems is desirable.

ABOUT US

Richmond Football Club is one of the largest clubs in the Australian Football League, proudly rooted in our rich history and tradition. As we honour our past, we’re focused on building a Strong & Bold future – both on and off the field– through living our purpose of Belonging, Thriving and Winning. We understand the power of sport to connect people, and at the heart of the Club’s purpose is being involved with our community. At Richmond, culture is paramount, and the Club is committed to developing its people in a supportive environment. Belonging, Thriving and Winning is not just about connecting with fans and members, but about staff, players and coaches connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.

WHY WORK FOR US

Award-Winning Culture: Join an organisation that is an Australian HR Employer of Choice finalist and a Flexible Work Champion. Flexibility #: Enjoy a flexible work environment with options like flexible hours, work-from-home options, a relaxed dress code and the ability to observe public holidays that align with your cultural beliefs. Inclusive & Belonging: We are deeply committed to Diversity, Equity and Inclusion, ensuring that everyone feels valued and respected, no matter their background or abilities Work-Life Balance: We believe in a ‘people first’ culture, where your personal and professional life can thrive together. Growth & Development: Your growth is our priority with professional development opportunities tailored to suit your goals. Wellbeing & Fun: We work hard but know how to have fun, fostering a high-performance, caring culture that values holistic wellbeing. Community Connection: Make a positive impact in the wider community and engage with our charity partners by supporting the Alannah and Madeline Foundation or get involved in one of our community programs across Korin Gamadji or the Bachar Houli Foundation. Perks & Benefits: Enjoy money can’t buy experiences, a range of perks, including discounts through our sponsors! The Richmond Football Club is committed to providing a safe and supportive environment for all children and young people. We exclusively hire individuals committed to fostering a child safe culture, irrespective of their role, and it is essential that all our staff understand their responsibility in relation to child safety. Individuals will require pre-employment checks, including a valid Working with Children Check for this role. #J-18808-Ljbffr Cardinia Leisure