Call Center Operations Manager

Location: Richmond, Virginia. Employment Type: Full‑time, On‑site. Hourly Rate: $27‑29 per hour. WHO WE ARE Above & Beyond ABA Therapy is a rapidly growing, founder‑led organization providing compassionate, high‑quality ABA therapy to children with autism and developmental needs across the country. With nearly 2,000 teammates and clinics in 9 states, we are building warm, supportive environments where families feel welcomed and our teams are empowered to do meaningful work. ABOUT THE ROLE The Clinic Operations Manager is the operational leader of the clinic and a critical partner to clinical leadership. This role goes beyond front desk administration. You will oversee facilities, workflows, scheduling operations, team coordination, and the overall operational health of the clinic. We are looking for someone with experience managing facilities or healthcare/clinical operations who can bring structure, accountability, and operational excellence to a growing clinic environment. This is an ideal opportunity for a strong operations professional who enjoys building systems, leading by example, and creating an exceptional experience for families and teammates. KEY RESPONSIBILITIES Clinic Operations & Leadership Serve as the on‑site operational leader for the Aurora clinic, ensuring smooth daily operations Partner closely with clinical leadership to support clinic growth, staffing needs, and service delivery Establish and maintain efficient workflows, processes, and operational standards Monitor clinic performance metrics (scheduling utilization, attendance, operational efficiency) and proactively address gaps Facilities & Site Management Oversee facility operations, including cleanliness, safety, equipment, and vendor coordination Manage maintenance requests, repairs, and coordination with property management or vendors Ensure the clinic environment is welcoming, organized, compliant, and aligned with Above & Beyond standards Lead clinic readiness for opening, inspections, and ongoing operational needs Team Support & Coordination Support onboarding and orientation of new clinic teammates Act as a go‑to operational resource for front office staff, RBTs, and clinical leaders Foster a positive, organized, and professional clinic culture Provide guidance and support to administrative/front office staff (as applicable) Scheduling, Systems & Administrative Oversight Oversee clinic scheduling operations in partnership with clinical leaders to optimize utilization Ensure accuracy and timeliness of administrative workflows, documentation, and internal systems Identify opportunities to streamline processes and improve efficiency Support cross‑functional coordination with recruiting, HR, billing, and operations teams Client & Family Experience Ensure families receive a warm, professional, and well‑organized experience from their first interaction onward Troubleshoot operational issues impacting client experience and clinic flow Serve as a visible leader within the clinic, helping create a culture of service and care WHAT WE'RE LOOKING FOR 2+ years of experience in clinic operations, healthcare operations, facilities management, or office management in a fast‑paced environment Experience managing facilities, workflows, and day‑to‑day operations (healthcare, therapy, medical, or similar setting strongly preferred) Strong organizational and leadership skills with the ability to manage multiple priorities Comfort operating in a growth environment and helping launch a new site High level of professionalism, accountability, and follow‑through Strong communication and relationship‑building skills Proficiency with scheduling systems, operational tools, and basic reporting Willingness to be fully on‑site and serve as a visible leader within the clinic WHY JOIN ABOVE AND BEYOND ABA THERAPY Be part of launching a brand‑new clinic and shaping how it operates from day one Join a mission‑driven organization making a meaningful impact for children and families Partner with experienced clinical and operational leaders in a fast‑growing company Build your leadership career in healthcare operations BENEFITS AND PERKS Competitive compensation 401(k) with company match Medical, dental, and vision insurance Life insurance Paid time off Career growth opportunities within a growing multi‑state organization SOUND LIKE A FIT? Apply today to help launch and lead operations for our Richmond, VA clinic and play a key role in delivering exceptional care to families in the community. #J-18808-Ljbffr