Guest Service Agent

Job Description

Job Description

We're hiring Desk Agents for Five O Fore in New Orleans, LA!

 

We believe our team members are our greatest strength and competitive advantage. Whether you're just kickstarting your career or have a long-standing passion for hospitality and customer service, there's an exciting new opportunity for you at Five O Fore. Gain first-hand, in-depth customer service experience and engage with travelers from all over. Whether you're in need of a part-time side hustle or just starting out, this is the perfect opportunity to seize the moment and develop lasting skills and relationships.

 

Ideal candidates are organized, customer service-centric, and possess strong communication and interpersonal skills. Desk Agents receive and seat guests at the restaurant facility, while ensuring that guests are given friendly, attentive and efficient service in the dining room. Beginners are welcome - while at least a few months experience is preferred, it is not required for the position.

 

Ideal candidates have flexible schedules with availability to work weekends and holidays, as needed.

 

Our team has made a conscious effort to ensure strong protocols are in place to keep you and our patrons safe, so you can focus on the customer experience, camaraderie, and dining room management.

 

For more information on our open opportunities, apply today!

 

Responsibilities

• Welcomes each guest with a friendly greeting and escorts to their assigned table

• Seats guests in station rotation while maintaining guest lists and following/enforcing check issue procedures

• Assigns opening and/or closing side duties and supervises side work; ensures completed set ups of all stations before service staff departure

• Assists with side work and/or assisting service staff with bussing tables, taking cocktail orders, etc.

• Maintains reservation book, takes incoming telephone calls, notes reservations and special requests by guests

• Retains knowledge of all menu items, prices and general service procedures

• Responsible for standards of appearance and cleanliness in all service areas

• Remains visible on dining room floor and is easily accessible to guests, staff and management

• Checks all tables before service to ensure proper settings

• Communicates guest requests and concerns to the department manager

• Incorporates safe work practices in job performance

• Regular and reliable attendance

• Performs other duties as required by supervisor

 

Education and Experience Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

• Ability to read and speak English may be required in order to perform the duties of the job

• Must complete Alcohol Awareness Training

• Knowledge of Microsoft Office applications

• Knowledge of point of sales (POS) system

 

Working Conditions

• The employee often is required to stand, walk, talk, and listen

• The employee must be able to lift up to 40 lbs.

• While performing the required duties of this job, the employee is occasionally required to reach with arms and hands, use hands, taste, smell, climb, balance, stoop, kneel, crouch, or crawl

• Noise level is moderate

• Work extended hours during golf and holiday season

• Work weekends and holidays