COLLECTOR

Job Location: Hunt Valley Office – Hunt Valley, MD 21030 Salary Range: $20.50 - $30.76 Hourly Point Breeze Credit Union is currently seeking a Part‑Time Collector to join our Hunt Valley Office! This Collector role is a part‑time position of 50 hours every two weeks. Essential Functions Contact members with delinquent loans and defaulted share accounts using specific knowledge of Point Breeze Credit Union guidelines, NCUA policies, as well as the Fair Debt Collection Practices Act. Ability to negotiate effectively with members in an effort to minimize delinquency and negative balance status, while still maintaining positive member relationships. Establish and maintain updated member information on related delinquent loan and negative balance accounts. Review and investigate payment history to resolve member discrepancies. Recommend adverse action for delinquent accounts (block or suspend lines of credit). Maintain various reports such as: Over the limit, on‑line freeze, share balances below loan pledge, reject overdraft and negative balance. Responsible for Courtesy Pay and Negative Balance queues, as well as the reporting to Deluxe when applicable. Maintain delinquent card file and return deposit items. Adhere to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position. Perform other related duties as assigned by the Vice President of Collections. Qualifications High school education or GED. Knowledge of credit and lending policies and procedures needed. One year to three years of similar or related experience. Excellent interpersonal, analytical, and problem‑solving skills. Excellent telephone and written communication skills. Must be self‑motivated, team oriented, confident and possess excellent customer service skills. Must have the ability to adapt negotiation skills to different scenarios and be versed in situational problem solving. Ability to multi‑task is required. The role of Collector encompasses pay grade 7. Incumbents are placed within a specific range based on experience (starting rate $20.50 per hour, up to $30.75 per hour based on experience). #J-18808-Ljbffr Point Breeze Credit Union