Front Desk Specialist

Summary Responsible for ensuring that providers, imaging clinical staff, outside clients, patients and all other customers receive superior customer service. Courteously interacts with ARS Radiology Services, patients, physician offices, hospitals and staff to confirm appointments, prepare patients for testing and gather medical records, including medical screening prior to appointments. Uploads pre‑surgical/pre‑procedure images and any prior imaging for testing, procedures or surgery. Obtains and uploads comparison images from outside facilities. Assists imaging techs in escorting patients to/from the imaging area, filing, phone triage, scheduling patients and supporting technical staff in and around imaging studies. Serves as order liaison for any new or missing orders, following up with ordering physician offices to obtain additional information, testing or orders up to the day of the procedure or exam. May perform other administrative duties as assigned to ensure efficient services and working relationships with other MyMichigan Health departments, affiliates and external departments. Responsibilities

• 40%) Acting as the primary call center for imaging; resolving/delegating calls as appropriate. Sets up MRI, ultrasound, CT and PET preparation by contacting patients. Works directly with the ARS helpdesk to resolve issues related to imaging studies.
• 30%) Assisting imaging techs in escorting patients to/from the imaging area and supporting technical staff in and around imaging studies. Participates in patient/chart preparation for imaging testing.
• 30%) Understanding and utilizing the Picture Archiving and Communication System (PACS). Assists customers with locating specific images and image viewing. Tracks and uploads comparison studies into PACS and ARS Clario for interpretation. Utilizes NucTrac for prostate‑specific PET ordering. Coordinates with physician offices for Vanguard MRI cases, PMSA PET & MRI safety clearance. Monitors and manages hydration work queue.

Other duties and responsibilities: monitors outpatient reports and orders, corrects data as indicated, communicates openly and freely with all employees, covers for other staff within this job description, demonstrates competency in Microsoft Windows and participates in further learning opportunities as required. Experience, Training, and Skills Customer service experience preferred. Knowledge of medical terminology preferred. Required Education High school diploma or GED. Certifications and Licensures N/A. Physical and Mental Requirements Exposure to stressful situations, including those involving public contact, trauma, grief, and death. Ability to wear personal protective equipment that includes latex or appropriate substitutes. Mobility to move freely about the facility, with or without an assisted device, and perform all job functions. Vision and hearing adequate, with or without assistive devices. Frequently required to sit, stand, walk for long periods; may require stooping, kneeling or crouching. Exposure to bloodborne pathogens and other potentially infectious material; must follow MyMichigan Health bloodborne pathogen and TB testing as required. Ability to handle multiple tasks, work independently, maintain regular and predictable attendance, stay awake, and handle repetitive movements. Physical demand level: Light. May occasionally lift or carry 11–20 lbs (0–33% of the workday), frequently 10 lbs (34–66% of the workday), and/or walk, stand, push, pull arm/leg controls. Location and Salary Midland, MI | $57,200.00 – $117,400.00 Employment Details Seniority level: Not Applicable Employment type: Part‑time Job function: Administrative Industries: Hospitals and Health Care #J-18808-Ljbffr MyMichigan Health